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Internet becomes intermittent after 8PM

Hi. So for the last few days our internet has been intermittent after 8PM and lasts for around 3 hours. If anyone can help that would be great. We have the SuperHub 3 in modem mode and a Velop router.

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Alessandro Volta
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Message 2 of 27
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Re: Internet becomes intermittent after 8PM

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting your district. Be aware that it isn't a manned line.

Go round all the accessible internal and external co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …

 

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a 'Live Link' to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Re: Internet becomes intermittent after 8PM

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Superfast
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Re: Internet becomes intermittent after 8PM

have you set the BQM to the correct WAN IP address?

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My Broadband Ping - spgray

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Message 5 of 27
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Re: Internet becomes intermittent after 8PM

I think so. I have my super hub 3 in modem mode connected to a Linksys Velop Wifi 6 Router.

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Superfast
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Re: Internet becomes intermittent after 8PM

make sure the linksys is set to accept incoming pings - by deault it won't be.

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My Broadband Ping - spgray

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Re: Internet becomes intermittent after 8PM

Just done that. Don't think anything has changed.

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Superfast
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Re: Internet becomes intermittent after 8PM

you won't see any change on the graph until half an hour or so.

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My Broadband Ping - spgray

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Message 9 of 27
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Re: Internet becomes intermittent after 8PM

Think it's working now. Still can't access my modem log in though.

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Message 10 of 27
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Re: Internet becomes intermittent after 8PM

you can't access what?

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My Broadband Ping - spgray

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