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oner1
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Internet at DL3

Internet has dropped out this evening for me. Anyone else…? It’s really disappointing when this happens yet there’s no bill adjustments at the end of the month.

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DJ_Shadow1966
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Re: Internet at DL3

Hello

Virginmedia will only compensate after 2 full days of no service i.e. if you internet drops on Monday at 10am, you will be paid for loss of service from Thursday until it is fixed have a look at https://www.virginmedia.com/help/automatic-compensation

Compensation is normally credited after the fault is fixed.

Regards Mike

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