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Internet access

Just wondered if anyone knows how I can open up most web pages but can't access my skybet account or football result sites.My mobile is showing very good LTE plus signal strength any help would be gratefully received

Thanks

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Re: Internet access

is this an issue on your virgin mobile or home broadband? as you've posted in the home broadband section.

however, the sites you have mentioned would be deemed "adult" so would be blocked by default until you unlock them on your mobile account - assuming you are talking about virgin mobile.

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My Broadband Ping - spgray

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Re: Internet access

Hi Ovdrum, 

Thanks for your post and welcome to our community. 

Really sorry you're having some issues with the service, this isn't good. I'd also like to apologise for the delay in getting back in touch. 

It sounds like content control needs to be removed from your account, have you tried to remove this via your online account?

If it's still an issue let us know and we can assist further. 

Emma_C - Forum Team
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Re: Internet access

I have tried but won't let me sign in to account

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Re: Internet access

Have you tried using the forgotten password options?


If so and it's still an issue then please reply to the personal message I'm sending and we'll take it from there. 

Emma_C - Forum Team
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Re: Internet access

I have even asked security question then said it was wrong when there's no way it was wrong

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Re: Internet access

Really sorry that we've been unable to help via private message. 

Please find all of our contact methods here and the team will be able to help. 

Let us know how you get on. 

Emma_C - Forum Team
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