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Mekz
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Internet Randomly Dropping Multiple Times A Day

Hello, It’s been experiencing multiple internet drops throughout the day and it’s super annoying since it disrupts my work flow. I’ve been wondering what I can do to fix it since I tried rebooting it, Resetting using the pin. I’ve even checked if anything is wrong in my area, which there isn’t so I don’t understand why this is happening to me. I haven’t been getting the speeds I paid for.

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jbrennand
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Re: Internet Randomly Dropping Multiple Times A Day

As well as trying the “check service,” Area status webpage", also try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues down to postcode level.

And, are the issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related? What are the various Hub lights showing/doing when this happens?
Remember, only ethernet connection speeds are guaranteed - not wifi ones.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Mekz
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Re: Internet Randomly Dropping Multiple Times A Day

I've just called and it seems that there are no problems in my area. I see issues both on wifi and ethernet. The hub lights would go red for a second then it would flicker orange. The router would be on but there would be no internet connection, It would drop and come back on randomly. It's pretty unstable. I am currently on ethernet and I know that I shouldn't be getting 90 download speed when I should be getting around 300 download. 

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lotharmat
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Re: Internet Randomly Dropping Multiple Times A Day

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

Also, set up a 'Broadband Quality Monitor'. This will monitor the state of your connection and record any network dropouts etc - You can do this at ThinkBroadband (https://www.thinkbroadband.com/broadband/monitoring/quality)
Give it a while to gather data and then click 'Share Live graph' and paste the 'Direct Link' into the forum!



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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Sofia_B
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Re: Internet Randomly Dropping Multiple Times A Day

Hi @Mekz

 

Welcome to the community and thanks for your first post, we're happy to have you with us 🙂 

 

I'm very sorry to hear your service is affected by an area issue, I appreciate this is frustrating and we apologise for any inconvenience caused. 

 

Are you able to check the estimated fix time for this here

 

If you find the issues persist once the area issue is resolved, please let us know and we'll happily look into this for you. 

 

Thanks, 

 

Sofia
Forum Team



New around here? To find out more about the Community check out our Getting Started guide


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