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Internet Light Flashing Green

Hello,

Since Tuesday I've had no internet connection from Virgin Media, I'm having to use my PlusNet connection to write this.

Anyway, since Tuesday my Superhub 3.0 has had a green power light and the internet light is flashing green.

Now, I've tried rebooting the device, factory resetting the device, tried the pin hole reset for 10 second and 60 seconds. On Wednesday I had a friend come round to check it for me, he works for Virgin Media, basically there is a signal coming through the cable but for whatever reason the router isn't doing anything with it, the last thing he tried was putting the Superhub into modem mode, nothing, until I woke up today and it seemed to be working, was pleased, so pleased that I cancelled the engineer appointment, 20 minutes later same thing. 

My friend thinks it's the Superhub, and so do I.

I put it into modem mode again today and after a few hours the connection came back, and then a few hours later it dropped. 

Is it possible to get a replacement Superhub out?

 

Thanks

 

 

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Re: Internet Light Flashing Green

Router Stats

Item      Status   Comments

Acquired Downstream Channel (Hz)       275000000                           Ranging

Ranged Upstream Channel (Hz)                                Update in progress         undefined

Provisioning State                                            Offline

Downstream bonded channels

Channel               Frequency (Hz) Power (dBmV)  SNR (dB)              Modulation        Channel ID

1                              275000000           8.8                          40                           256 qam               18

Downstream bonded channels

Channel               Locked Status    RxMER (dB)        Pre RS Errors      Post RS Errors

1                              Locked                  40.3                        281                         639

Upstream bonded channels

Channel               Frequency (Hz) Power (dBmV)  Symbol Rate (ksps)         Modulation        Channel ID

Upstream bonded channels

Channel               Channel Type    T1 Timeouts       T2 Timeouts       T3 Timeouts       T4 Timeouts

General Configuration

Network access                                                Not allowed

Maximum Number of CPEs         1

Baseline Privacy                                                Enabled

DOCSIS Mode                                    Docsis30

Config file           

 

Primary Downstream Service Flow

SFID                                       88152

Max Traffic Rate               575000000

Max Traffic Burst              42600

Min Traffic Rate                                0

Primary Upstream Service Flow

SFID                                                       88151

Max Traffic Rate                               38520000

Max Traffic Burst                              42600

Min Traffic Rate                0

Max Concatenated Burst              16320

Scheduling Type                               BestEffort

 

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Re: Internet Light Flashing Green

Network Log

Time                                      Priority                 Description

06/08/2020 23:30:50        notice                   LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-                   MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:27:22        critical                   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:27:20        Warning!             B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:20:39        critical                   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:20:37        Warning!             B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:15:8          critical                   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:15:7          Warning!             B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:09:49        critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:09:47        Warning!             B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:03:46        critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:03:43        Warning!             B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:00:38        critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 23:00:36        Warning!             B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 22:55:2          critical                   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 22:55:1          Warning!             B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 22:49:52        critical                   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 22:49:51        Warning!             B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 22:42:54        critical                   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 22:42:51        Warning!             B-INIT-RNG Failure - Retries exceeded;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

06/08/2020 22:37:47        critical                   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

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Re: Internet Light Flashing Green

The router or should I say modem since it's in modem mode has finally connected to the internet, it had connected for maybe 5 or 10 minutes earlier but this is the longest it has stayed connected for. 

The router stats when it's connected are :-

Item Status Comments

Acquired Downstream Channel (Hz)
139000000
Locked
Ranged Upstream Channel (Hz)
32600000
Locked
Provisioning State
Online

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

113900000010.140256 qam1
21470000009.840256 qam2
31550000009.538256 qam3
41630000009.640256 qam4
51710000009.938256 qam5
61790000001038256 qam6
71870000001038256 qam7
81950000001040256 qam8
92030000009.938256 qam9
102110000009.838256 qam10
112190000009.640256 qam11
122270000009.538256 qam12
132350000009.540256 qam13
142430000009.138256 qam14
152510000008.938256 qam15
162590000008.638256 qam16
172670000008.540256 qam17
182750000008.340256 qam18
192830000008.138256 qam19
20291000000838256 qam20
21299000000838256 qam21
223070000007.940256 qam22
233150000007.838256 qam23
243230000007.640256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.32171349
2Locked40.32411280
3Locked38.92481276
4Locked40.32321497
5Locked38.92421456
6Locked38.93001457
7Locked38.92621634
8Locked40.93091243
9Locked38.93271229
10Locked38.92651560
11Locked40.93351503
12Locked38.93221327
13Locked40.33451100
14Locked38.93971164
15Locked38.93951256
16Locked38.93821241
17Locked40.33821348
18Locked40.34251199
19Locked38.94651303
20Locked38.95061294
21Locked38.95391401
22Locked40.94891237
23Locked38.95771355
24Locked40.96221208

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000003.2512064 qam10
2394000003.2512064 qam9
3462000003.225512064 qam8
4257999713.2512064 qam12



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
Vcb573b2ee9a9587e.cm



Primary Downstream Service Flow

SFID88192
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID88191
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort
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Re: Internet Light Flashing Green

Hi there @Theo468 

 

Welcome to the community and thank you for your post. Sorry for the delay in getting back to you - we have been very busy and doing all we can to help all community members ASAP. 

 

How is your broadband working today? Are you currently using it in modem or router mode? Is it plugged in at the moment? Our system doesn't look to be able to make contact with the hub. 

 

Let us know, thanks 🙂 

Hollie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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Message 6 of 8
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Re: Internet Light Flashing Green

Hello,

 

The internet hasn't connected at all, at least when I've been home.

The hub is in router mode.

It is plugged in, and has been plugged in for ages.

 

Thanks

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Re: Internet Light Flashing Green

Quick follow up,

An engineer has just left, what he told me was that the omnibox?? on the outside was overheating, badly, so he has replaced the box with a white one, and replaced the white plug that connects to the box on the wall.

He monitored the connection for 10 minutes to make sure it was fine.

I will also monitor the connection for some time to see how it goes.

 

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Re: Internet Light Flashing Green

Thanks for the update on this Theo468.

 

How are your services doing at the moment? 

 

Thanks, Emily.

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