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AirborneCon
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Internet Keeps Dropping Out

Hi everyone. Been with Virgin for a few years and never had an issue. Last few months the router has begun dropping out quite frequently. 

It's become quite consistent and happens daily, sometimes for a prolonged period, sometimes not for long at all. I've tried all the usual stuff like the router checks that virgin provide, but it seems to say there isn't an issue or offers no fixes.

Can anyone offer any advice?

It is now 1155 and the router last dropped about at 1145.

 

Edited to add: I've had to post the router status on individual posts as it won't let me post it together (saying it's over 20000 characters even though word says it's 6000)

 
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AirborneCon
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Re: Internet Keeps Dropping Out

Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz)
195000000
Locked
Ranged Upstream Channel (Hz)
39400000
Locked
Provisioning State
Online
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AirborneCon
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Re: Internet Keeps Dropping Out

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 195000000 2 40 256 qam 8
2 139000000 2.4 40 256 qam 1
3 147000000 2.5 40 256 qam 2
4 155000000 2.5 40 256 qam 3
5 163000000 1.9 40 256 qam 4
6 171000000 2.2 40 256 qam 5
7 179000000 1.7 40 256 qam 6
8 187000000 1.5 40 256 qam 7
9 203000000 1.2 40 256 qam 9
10 211000000 1.4 40 256 qam 10
11 219000000 1 40 256 qam 11
12 227000000 0.7 40 256 qam 12
13 235000000 1.2 40 256 qam 13
14 243000000 0.7 40 256 qam 14
15 251000000 0 40 256 qam 15
16 259000000 0.2 40 256 qam 16
17 267000000 -0.5 40 256 qam 17
18 275000000 0.2 40 256 qam 18
19 283000000 1 40 256 qam 19
20 291000000 0.2 40 256 qam 20
21 299000000 0.5 40 256 qam 21
22 307000000 0 40 256 qam 22
23 315000000 -0.2 40 256 qam 23
24 323000000 0.2 40 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 40.9 235891 15231
2 Locked 40.9 306506 38870
3 Locked 40.9 290427 31823
4 Locked 40.9 280767 29196
5 Locked 40.9 277714 27684
6 Locked 40.9 243926 17493
7 Locked 40.9 243906 18802
8 Locked 40.9 232634 16095
9 Locked 40.9 223204 13000
10 Locked 40.3 210884 11640
11 Locked 40.9 202835 10312
12 Locked 40.9 188016 8358
13 Locked 40.9 171888 6914
14 Locked 40.9 160611 5901
15 Locked 40.9 148793 5238
16 Locked 40.3 134462 4801
17 Locked 40.9 122064 3977
18 Locked 40.9 85056 2574
19 Locked 40.9 71576 2213
20 Locked 40.3 69356 1993
21 Locked 40.9 64603 2184
22 Locked 40.3 71071 2359
23 Locked 40.9 61377 2013
24 Locked 40.9 53522 1753
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AirborneCon
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Re: Internet Keeps Dropping Out

pstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400000 41.8 5120 64 qam 4
2 32600000 41 5120 64 qam 5


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 2 0
2 ATDMA 0 0 5 0
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AirborneCon
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Re: Internet Keeps Dropping Out

General Configuration
Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
gvca69834ncxv9873254k;fg8


Primary Downstream Service Flow
SFID 638
Max Traffic Rate 117000047
Max Traffic Burst 42600
Min Traffic Rate 0


Primary Upstream Service Flow
SFID 637
Max Traffic Rate 10500047
Max Traffic Burst 16320
Min Traffic Rate 0
Max Concatenated Burst 16320
Scheduling Type BestEffort
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AirborneCon
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Re: Internet Keeps Dropping Out

Network Log
Time Priority Description
25/01/2021 11:50:48 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 11:36:5 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 00:59:31 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 00:02:38 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 22:36:43 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/01/2021 21:41:41 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 17:28:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 13:18:11 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:14 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:10 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:00:10 critical Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:53 Warning! ToD request sent - No Response received;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 11:11:26 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/01/2021 10:17:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 23:46:27 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/01/2021 23:46:27 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/01/2021 16:20:24 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 18:41:55 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 16:36:20 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/01/2021 16:36:20 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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conman33158
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Message 7 of 21
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Re: Internet Keeps Dropping Out

Also can you please set up a Broadband Quality Monitor (BQM) at thinkbroadband.com.

Post a 'Live Link' to your BQM on here asap.

Under your graph you just created Click (Share Live Graph) then click generate.

Copy the text in the Direct Link box and paste it on here

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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conman33158
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Message 8 of 21
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Re: Internet Keeps Dropping Out

Have you tried a pinhole reset? Hold in the pinhole at the rear of the router for at least 50 seconds and then release (the lights will flash while holding in the pinhole reset button after about 30 seconds) then allow 5 minutes for the router to reboot and re-sync the connection.

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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conman33158
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Message 9 of 21
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Re: Internet Keeps Dropping Out

Which package are you on?

***********************************************************************************************************************************
Super Hub 4.0 (modem mode) - Gig1 Fibre FTTP - Asus RT-AX82U & Asus RT-AX56U with AiMesh setup
***********************************************************************************************************************************
My Broadband Ping - conman33158
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jpeg1
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Message 10 of 21
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Re: Internet Keeps Dropping Out

It looks like you haven't reset the Hub recently.  Do a factory reset as suggested. And post the data again after a couple of days.  Also a link to the live BQM.

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