Menu
Reply
James20211
  • 5
  • 0
  • 0
Joining in
183 Views
Message 1 of 4
Flag for a moderator

Internet Intermittently Cutting Out

Internet keeps cutting out for around 10 to 20 seconds every day continously.

Link for think broadband. Had it on for 2 days plus I have called virgin and got told its all fine my broadbands perfect no matter how many times i told them it is not and it keeps cutting out.  done all other things I have read online to try fix it including the broadband monitor but I don't completely understand it to be honest so this is why I'm posting this question.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9d3ded06f786d8175da82dcbf449d7da45a99e09

 

0 Kudos
Reply
lotharmat
  • 2.54K
  • 189
  • 462
Trouble shooter
179 Views
Message 2 of 4
Flag for a moderator

Re: Internet Intermittently Cutting Out

BQM isn't showing any drops!

What happens to wired connections? It could just be a wifi issue.

What are the lights on the hub doing when it happens?



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply
James20211
  • 5
  • 0
  • 0
Joining in
168 Views
Message 3 of 4
Flag for a moderator

Re: Internet Intermittently Cutting Out

It's on both WiFi and wired.

The light stays solid white

0 Kudos
Reply
lotharmat
  • 2.54K
  • 189
  • 462
Trouble shooter
160 Views
Message 4 of 4
Flag for a moderator

Re: Internet Intermittently Cutting Out

That sounds odd!

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

0 Kudos
Reply