Virgin Media Community

[Kath_F]

That's great Ali. 

Yes please do keep us posted and if you need anything else, you know where we are. 

Take care and enjoy your weekend. 

Thanks,

[aliyanik]

Hi Kath,

Virgin Engineer that you arranged came in yesterday and he changed the connector (for fiber input) at the back of hub 3. 

Unfortunately intermittent cuts still continued yesterday and today. Can you help please?

[lotharmat]

Can you post your Hub status and logs again?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).

[Robert_P]

We've checked your connection from our side and everything appears to be within the ranges and the spec's we'd expect them to be, as lotharmat has requested, can you post the Hub stats for us please?

Rob

[aliyanik]

Welcome back!

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Show

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	330750000	6	38	256 qam	25
2	234750000	3	38	256 qam	13
3	242750000	4	38	256 qam	14
4	250750000	4.8	38	256 qam	15
5	258750000	4.6	38	256 qam	16
6	266750000	4.8	38	256 qam	17
7	274750000	4.9	38	256 qam	18
8	282750000	5	38	256 qam	19
9	290750000	5	38	256 qam	20
10	298750000	5.4	38	256 qam	21
11	306750000	5.5	38	256 qam	22
12	314750000	5.8	38	256 qam	23
13	322750000	5.9	38	256 qam	24
14	338750000	6	38	256 qam	26
15	346750000	5.3	38	256 qam	27
16	354750000	4.9	38	256 qam	28
17	362750000	4.6	38	256 qam	29
18	370750000	4.6	38	256 qam	30
19	378750000	4.8	38	256 qam	31
20	386750000	4.8	38	256 qam	32
21	394750000	4.5	38	256 qam	33
22	402750000	4.9	38	256 qam	34
23	410750000	5	38	256 qam	35
24	418750000	5	38	256 qam	36

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.6	2978	8670
2	Locked	38.6	2359	10855
3	Locked	38.6	2423	11302
4	Locked	38.6	2548	10605
5	Locked	38.9	2636	11232
6	Locked	38.9	2509	11218
7	Locked	38.9	2409	11416
8	Locked	38.6	2432	10423
9	Locked	38.6	2482	9303
10	Locked	38.6	2754	11451
11	Locked	38.6	3119	9391
12	Locked	38.9	3280	9683
13	Locked	38.9	3275	10325
14	Locked	38.6	3438	9505
15	Locked	38.6	4030	10680
16	Locked	38.9	3905	11716
17	Locked	38.6	3711	13344
18	Locked	38.9	3658	10010
19	Locked	38.6	3854	12299
20	Locked	38.9	3308	12539
21	Locked	38.9	3098	9955
22	Locked	38.6	2986	12833
23	Locked	38.6	3364	10909
24	Locked	38.6	3330	11102

[aliyanik]

Welcome back!

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Show

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	32600000	39.5	5120	64 qam	5
2	39400004	41	5120	64 qam	4
3	46200000	41	5120	64 qam	3
4	53699964	41	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	1	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[aliyanik]

Welcome back!

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Show

Router status

• Status
• Downstream
• Upstream
• Configuration
• Network Log

Refresh data

Network LogTime Priority Description

23/06/2021 09:17:19	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 09:57:19	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 04:37:11	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 04:37:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 04:37:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 04:37:9	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 04:37:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 00:50:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 13:24:47	critical	Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 13:22:47	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 13:22:18	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 13:22:13	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 13:22:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 13:22:13	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 13:22:13	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 13:22:12	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 13:22:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 13:22:9	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/06/2021 13:22:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2021 00:47:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Robert_P]

I'm going to send you a Private Message to get some more details from you to arrange for a technician to come out aliyanik.

Looking forward to hearing back from you.

Rob

[Robert_P]

We understand the frustration aliyanik, I have booked a technician in for you and you can find the details of the visit via your online account or here 

Thanks

Rob

[Kath_F]

Hi @James20211, 

Thanks for coming back to me via private message. 

I have rebooked the engineer for you now. As before, we cannot confirm the appointment time slot publicly, so to view this please sign in to My Virgin Media here: My VM

Even if the issues seem to be resolved, keep the engineer visit as the power levels won't go to where they need to be by themselves. An engineer is required to do this. 

Please let us know how the visit goes. 

Thanks,