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Emma_C
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Message 11 of 52
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Re: Internet Intermittently Cutting Out

Due to the nature of the fault it isn't one that will appear on our service page I'm afraid. 

Due to demand for the services and users using the services in your area we need to complete some upgrade work to meet the demand. Once this has been completed any issues like drop outs and loss of service will resolved. 

Emma_C - Forum Team
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llyrthomas94
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Message 12 of 52
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Re: Internet Intermittently Cutting Out

Hi Emma,

Based on your feedback, repairs were meant to have taken place yesterday. Unfortunately the problem is no better, if anything it's actually worse. Please can you confirm the work has been completed? If yes, then I think the problem was not related to the works mentioned.

Thanks

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llyrthomas94
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Message 13 of 52
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Re: Internet Intermittently Cutting Out

Hi,

The problem is persisting and I've not received a response. Could someone please take a look?

Thanks

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Zoie_P
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Message 14 of 52
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Re: Internet Intermittently Cutting Out

Hi LLrythomas94,

thank you for your post and welcome to forums 🙂
I have had a look at your account and can see you are affected by an outage. The reference for this is F007911741 the estimated fix date is the 28 OCT 2020 15:30

thanks,

Zoie

 

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llyrthomas94
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Message 15 of 52
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Re: Internet Intermittently Cutting Out

Hi Zoie,

It's a shame it has taken so long for a response. In the meantime I called up and was told that there were repair works being done on October 16th.

So there have been repair works on October 6th, October 16th and now October 28th also?

Seems like there are constantly repair works ongoing. Can you explain what the outage is and what the repair works being done are?

Thanks

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Zoie_P
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Message 16 of 52
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Re: Internet Intermittently Cutting Out

the outage has been ongoing please let us know if it does not improve after the estimated fix date

thanks

Zoie

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mjlynch30
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Message 17 of 52
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Re: Internet Intermittently Cutting Out

I have this problem as well - exact same situation for about 6 months. Very frustrating. Postcode AL5. Would be good to know what's actually going on in a bit more detail. Thanks. 

gary_dexter
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Message 18 of 52
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Re: Internet Intermittently Cutting Out


@mjlynch30 wrote:

I have this problem as well - exact same situation for about 6 months. Very frustrating. Postcode AL5. Would be good to know what's actually going on in a bit more detail. Thanks. 


Which problem is that?

Please start your own thread. 


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mjlynch30
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Message 19 of 52
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Re: Internet Intermittently Cutting Out

The same one as the other people on this thread!

I know it needs a new ticket to get 'resolved' so I'll start a new one (by copying and pasting the information)

Here's a link to the new thread btw:

https://community.virginmedia.com/t5/Networking-and-WiFi/Internet-cutting-out-intermittently/m-p/444...

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llyrthomas94
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Message 20 of 52
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Re: Internet Intermittently Cutting Out

Hi Zoie,

After the scheduled works on Oct 28th, the problem seemed to be fixed for a month or so. However, in recent weeks, the problem has returned.

Could someone let me know if there is something being done to fix the issue?

Thanks

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