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ss1234567
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Internet Dropping & Slow Speed

Hi,

My internet frequently drops in my house. It will drop for a maybe a minute or couple mins before connection is restored (on all devices, so not a Wifi issue). In addition to this, the speed is no where near the expected amount on our package.

I saw some other people with similar issues posting their router logs, so anyone with technical expertise, please take a look and see if you can see anything out of the ordinary.

Many thanks!

Please see message below for Network Logs. - could not fit everything into the same post

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Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000007.637256 qam25
22030000006.837256 qam9
32110000006.937256 qam10
42190000006.937256 qam11
5227000000737256 qam12
6235000000737256 qam13
72430000006.837256 qam14
82510000006.837256 qam15
9259000000737256 qam16
10267000000737256 qam17
112750000007.137256 qam18
122830000007.438256 qam19
132910000007.437256 qam20
142990000007.537256 qam21
153070000007.837256 qam22
163150000007.637256 qam23
173230000007.437256 qam24
183390000007.537256 qam26
193470000007.137256 qam27
203550000007.137256 qam28
213630000007.437256 qam29
223710000007.437256 qam30
233790000007.137256 qam31
243870000007.337256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6433107
2Locked37.67300
3Locked37.34420
4Locked37.61716231
5Locked37.61952346
6Locked37.6115167
7Locked37.666112
8Locked37.62080
9Locked37.64770
10Locked37.6995002
11Locked37.62780
12Locked38.61580
13Locked37.61590
14Locked37.61610
15Locked37.63570
16Locked37.680521
17Locked37.32920
18Locked37.62620
19Locked37.35321
20Locked37.65210
21Locked37.67591
22Locked37.314790
23Locked37.353140
24Locked37.32290

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

60299993

41

5120

64 qam

1

2

39399981

39.3

5120

64 qam

4

3

46200236

40.3

5120

64 qam

3

4

53699979

40.8

5120

64 qam

2



Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

1

0

2

ATDMA

0

0

3

0

3

ATDMA

0

0

2

0

4

ATDMA

0

0

1

0

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Re: Internet Dropping & Slow Speed

Network Log

Time

Priority

Description

28/01/2021 22:22:56

notice

LAN login Success;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:43:32

critical

No Ranging Response received - T3 time-out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:35:12

critical

Received Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:18

Warning!

Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:13

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:13

Warning!

RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:13

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:11

Warning!

RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:11

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:11

Warning!

RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:8

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:8

Warning!

RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:8

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:4

Warning!

RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:33:4

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:32:25

Warning!

RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:32:25

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:32:25

Warning!

RCS Partial Service;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 11:31:54

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=;CMTS-MAC==1.1;CM-VER=3.0;

26/01/2021 11:31:33

Warning!

Lost MDD Timeout;CM-MAC=;CMTS-MAC=;CM-QOS=1.1;CM-VER=3.0;

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