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Davidj95
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Internet Disconnects every night around 12:30

Hi, 

Every single night for months on end i lose connection to the internet. Like clockwork, past 12:00am my upload speed will go from 35mb to 0.1 or lower. 

I have had the engineer out 3 times, my modem replaced, the wiring in my house replaced twice, the wiring in the box that services my area replaced and today that same was supposed to be getting an upgrade to solve any of these issues. 

this is absolutely disgusting and I’m appalled at the price I pay monthly for the terrible service I’ve received. My local engineer is a fantastic guy and is the only reason I’ve stayed so long.

assistance would be appreciated.

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lotharmat
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Re: Internet Disconnects every night around 12:30

If all that has been done it would point to a problem at that Cab.

For how long does it drop?



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Hub 3 - Modem Mode - TP-Link Archer C7

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Davidj95
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Re: Internet Disconnects every night around 12:30

Drops anywhere between 30 minutes to 3 hours. It’s been out completely for over 12 hours once before. 

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Corey_C
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Re: Internet Disconnects every night around 12:30

Thanks for your post and for reaching out to the Community Forums, Davidj95

I have set up an engineer’s visit for you which you will be able to view from your online account here.

 

Cheers,

Corey C

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