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Internet Disconnected

alex2511
On our wavelength

After having problems with the standard hub 4 router I replaced it with 3 x Deco X60 

It has been working like a dream for months now...

Yesterday afternoon I had a disconnection for the first time which lasted 10 minutes

Today I am now in the middle of having no service (am tethering from a mobile to write this)

All cables etc. are fine (not moved etc.) Any ideas? Did VM diagnostic but then today happened again!

2 REPLIES 2

alex2511
On our wavelength

If anyone can analyse it dropped at 2:58PM and just started working at 3:17 +/- 
I can't have this every day though in the middle of the work day especially.

Please can someone at VM take a look?

jbrennand
Very Insightful Person
Very Insightful Person

Did you check for known faults at that time ?

1) Try the “check service,”Area status webpage (https://www.virginmedia.com/help/service-status)

2) Then also Try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

If you want to track network disconnection Data - set up a BQM.

Set up a free, secure and “offlsite” - “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph”. Click the lower link (Share Live Graph) then, click generate. Copy the text in the Direct Link box, beware, there may be more text than you can see. On here click the Link icon (2 links chain to the left of the camera icon) In the URL box paste the link you copied and then click OK

https://www.thinkbroadband.com/broadband/monitoring/quality

 


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.