Internet Cutting Out for 1min-2min periods throughout day

[jSahota]

Working from home and the internet keeps disconnecting for 1-2minutes across all devices then coming back up. Detrimental for working

[Paul_DN]

Hi jSahota,

Thank you for reaching back out to us, sorry to hear your connection is intermittent, I was able to locate you on our system with the details we have for you and cannot find any issues other than a possible WIFI issue, I can see you have our Pods, please try relocating them, you can find out more around our WIFI Max here.

You will find more information around setting the pods up, please also check all your internal connections are hand tight.

Regards

Paul.

[jSahota]

the issue is a problem on every connection. It is NOT wireless based. It cuts out for 1-2mins using Ethernet also. Everythings tight

[Sephiroth]

In the old days, about 5 years ago, VM moved the forum into the social media team and got rid of the the expert VM bods who had all the tools and knowledge necessary to look into your data, at both ends and see that the Disconnections had happened. Now they do no more than look at the same snapshot you can see which is no help whatsoever.

It’s not good.\

[Matthew_ML]

Hey jSahota, thank you for reaching out and I am sorry you are having some connection issues.

I have taken a look from our side and I can see there is a short term connectivity issues which is expected to last for 24 hours.

If your connection is still doing this after 24 hours, please can you reach back out. Thanks 

[jSahota]

Been happening all day

[jSahota]

Happened more times today then ever. 2 minute time outs/disconnects every 30 minutes, this is absolutely appauling and need this fixed ASAP. disrupting work and other activities

[Steven_L]

Thanks for coming back to us jSahota and I'm sorry to hear of the issues that you're having with your connection. I have looked into your individual connection and in your local area but couldn't find any issues. Have you seen any improvements with your connection, since you last posted?

Kind Regards,

Steven_L

[jSahota]

No it is far from fixed, its as bad as ever.  Constant disconnects on all devices wifi or ethernet for 30seconds then back up once every 20 minutes

[Kath_F]

Hi jSohota, 

Thanks for coming back to us on this and for keeping us posted. We can only apologise that the issues are continuing for you. 

Checking things this end, I can see a number of disconnections ere recorded on Tuesday and Wednesday but none were recorded yesterday and all is looking good for today so far. Can you confirm things have indeed improved for you?

Your downstream power levels and close to being too low so if you're still having an issue, we'll need to get another engineer out. 

Pop back and let us know how things go. 

Many thanks,