Internet Connection Keeps Dropping - Four Engineer Visits, No Change
We have had an issue with our internet connection dropping continually for several months. We have already had our hub replaced.
Today we had our FOURTH engineer visit. Each engineer has done something different: One put electrical tape round an external connector. One replaced a connector in the pit, the third promised to escalate the problem to Virgin's network team (we never heard anything back), today's replaced another connector in the pit.
However, as you can see, the problem is still there. (The two solid blocks of 100% packet loss are the engineer working, then me rebooting the router a little later out of desperation after he'd left).
My wife and I both need a stable internet connection for work. (Because of the Virgin issue, I spend a lot of time tethered to my Three phone and, aside from slightly higher latency, it's 100% reliable).
Realistically, will this issue ever be resolved?
We live in a CityFibre area. Vodafone have a pretty terrible reputation for customer service too but we can't keep paying for something that simply doesn't work when we could just get FTTP.
Re: Internet Connection Keeps Dropping - Four Engineer Visits, No Change
Some stats would help.
Post the Network, Upstream and Downstream logs from the hub admin pages
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi