Menu
Reply
Pony
  • 1
  • 0
  • 0
Joining in
78 Views
Message 1 of 2
Flag for a moderator

Internet Connection Issues

My Internet keeps dropping in and out. I've restarted my hub 3 times and reset twice. I've checked to see if there's any issues in the area, and apparently there aren't. I've ran diagnostic tests through the app which tell me there's no issues.  What can be done to rectify this please? 

0 Kudos
Reply
jbrennand
  • 20.5K
  • 2.18K
  • 3.62K
Very Insightful Person
Very Insightful Person
56 Views
Message 2 of 2
Flag for a moderator

Re: Internet Connection Issues

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.