Welcome to our Community and thanks so much for your first ever post - although we are sorry for the reasons you have contacted us.
I've not been able to locate your account from your forum details so unsure if you have managed to get a technician booked for this as yet? If you do still require assistance with booking a technician to take a look, please pop us a reply as soon as you can.
You can also call us on 150/03454541111 - we understand that we are busier than usual but our agents are answering calls as quickly as possible. Tech Support are available until 9pm Monday - Friday and 6pm weekends.
We also have a text number on 07533051809 which you can use if you don't wish to wait online.