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Justinlangford1
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Internet Access denied

been having issues for few weeks now thought it was my apple time machine so disconnected that and reconnected through virgin router but still getting the message connected to router but no internet can someone please help I’ve factory reset the router and turned off and on sever times to no avail. Also logged on to the sh3 and internet said accessing denied 

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gary_dexter
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Message 2 of 17
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Re: Internet Access denied

Are you running in Router Mode or Modem Mode?


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Justinlangford1
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Message 3 of 17
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Re: Internet Access denied

Router mode but internet keeps dropping g out every few hours

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jbrennand
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Message 4 of 17
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Re: Internet Access denied

Sorry (I know its late!) but its not clear to me what your set up is. You have the Hub in normal router mode and what "Time machine" device is connected and how - wifi/ethernet? I have an Airport Extreme but my SH2 is in modem mode with the Extreme doing all the heavy lifting and i use time machine on an external HD. Or do you have a Time Capsule and doing TM on that?

Also what is dropping - the internet connection on ethernet cable connected devices directly plugged into the Hub, or just wifi ones?

Please elaborate.


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Justinlangford1
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Message 5 of 17
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Re: Internet Access denied

Hi john I had a time capsule connected with cable and everything connected to that via WiFi and Ethernet but started haveing issues around 3 weeks ago so Friday I disconnected my Apple time capsule and reconnected through virgins router again WiFi and Ethernet  but I have the same issue  where I get messaged on WiFi and Ethernet connected to network but no internet that’s whe I checked the sh3 and while I was looking intenet  said access denied then within a minute or so the internet came back on line and dropped out a couple more time in between but only for seconds  hope that clears things up a little

 

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jbrennand
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Message 6 of 17
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Re: Internet Access denied

Sorry Justin but I still cant get y head around what's causing the issues so lets have a look at some connection data - can you do this....
_____________________________

Post up your Hub/network connection details and someone will check to see if there is a problem there.  In your browser’s URL box type in http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. On the first page up [there should be no need to login if you have done so before unless you have the New Hub4 when you do] click on the “router status” icon/text at bottom-middle of first page up and then copy/paste as “Formatted Text” (not images) 3 FULL sets of data onto here – 2 pages from the Downstream, 2 from the Upstream, & the Network Logs page. Don't worry too much about the formatting it can be easily read & DON’T include personal data or MAC addresses - blank them out - if you copy/paste the data, the board software will do this for you (you may need to click the "submit" button again.

Also, in the meantime... if you haven’t already, set up a free and secure “Broadband Quality Monitor” to continually monitor the state of your connection and record any true network dropouts , latency issues, packet drops, etc - it will thus allow you to differentiate between those and simple wifi dropouts. It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections, useful data to have to match to the Network logs (in your Hub settings) and also in discussions with VM - note it will take a few hours to start seeing a sensible picture - post up the “link” to the “share live graph” (as per instructions on the TB website) when it starts to develop.

https://www.thinkbroadband.com/broadband/monitoring/quality

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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Justinlangford1
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Message 7 of 17
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Re: Internet Access denied

Have set up the think mobile broadband monitor will post details as requested shortly 

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Justinlangford1
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Message 8 of 17
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Re: Internet Access denied

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/a06951e7b7f08caaaaf4f0163de5243536d2de3a][img]https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/a06951e7b7f08caaaaf4f0163de5243536d2de3a.png[/img][/url]
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Justinlangford1
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Message 9 of 17
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Re: Internet Access denied

hannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1 203000000 2.7 38 256 qam 9

2 139000000 3.5 40 256 qam 1

3 147000000 3.4 40 256 qam 2

4 155000000 3.2 40 256 qam 3

5 163000000 3.2 40 256 qam 4

6 171000000 3.2 40 256 qam 5

7 179000000 3 40 256 qam 6

8 187000000 3 38 256 qam 7

9 195000000 3 38 256 qam 8

10 211000000 2.7 38 256 qam 10

11 219000000 2.7 40 256 qam 11

12 227000000 2.9 38 256 qam 12

13 235000000 2.5 38 256 qam 13

14 243000000 2.4 38 256 qam 14

15 251000000 2.5 38 256 qam 15

16 259000000 2.5 38 256 qam 16

17 267000000 2 38 256 qam 17

18 275000000 1.9 38 256 qam 18

19 283000000 1.9 38 256 qam 19

20 291000000 1.7 38 256 qam 20

21 299000000 2 38 256 qam 21

22 307000000 2.2 38 256 qam 22

23 315000000 2.5 38 256 qam 23

24 323000000 2.4 38 256 qam 24

 

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1 Locked 38.9 6 0

2 Locked 40.3 0 0

3 Locked 40.3 11 0

4 Locked 40.3 8 0

5 Locked 40.3 94 0

6 Locked 40.3 28 0

7 Locked 40.3 19 0

8 Locked 38.9 6 0

9 Locked 38.9 5 0

10 Locked 38.9 8 0

11 Locked 40.3 4 0

12 Locked 38.9 18 0

13 Locked 38.6 7 0

14 Locked 38.6 8 0

15 Locked 38.6 6 0

16 Locked 38.6 29 0

17 Locked 38.9 9 0

18 Locked 38.9 10 0

19 Locked 38.9 20 0

20 Locked 38.6 8 0

21 Locked 38.6 23 0

22 Locked 38.9 9 0

23 Locked 38.6 22 0

24 Locked 38.6 13 0

 

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Justinlangford1
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Message 10 of 17
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Re: Internet Access denied

upload

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 60300000 47.8 5120 64 qam 1

2 39400000 47.3 5120 64 qam 4

3 46199961 47 5120 64 qam 3

4 53700000 47.3 5120 64 qam 2

 

 

hannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 ATDMA 0 0 1 0

2 ATDMA 0 0 0 0

3 ATDMA 0 0 1 0

4 ATDMA 0 0 1 0

 

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