I was told by an employee at VM that it was a problem in the area. They explained there had been an area ticket open since September 2020
It was due to be fixed '26 FEB 2021 10:15'
It is now April 1st, and there seems to be not only no improvements, but degraded performance in the broadband.
There has been 100% packet loss for 2 and a half days, and many more lagging issues since the problem was meant to be fixed.
I understand that there are delays with service from COVID19, but at this point it's quicker leaving VM and getting another service installed than putting up with it any longer. It's been 64 days since the problem was meant to be fixed. That's 9 weeks.
(edit: I've now put imgur links to the BQM screenshots in a reply)
I'd appreciate any help, this is really getting ludicrous!
the hubs have a tendency to stop responding to ICMP requests, hence the red blocks on the BQMS.
Also the images are unlikely to be approved so links to said BQM’s would be better.
***** If you think my answer has helped - please provide me with a Kudos rating and mark as Helpful Answer!! I do not work for Virgin Media - all opinions expressed are of my own and all answers are provided from my own and past experiences. Office 365, Dynamics CRM and Cloud Computing Jedi
Can you post your Hub status and logs? Someone should be spot if there is a problem Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) Don't log in! Click on 'router status' Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).
Thanks for getting in touch, and welcome back to the Community Forum. I'm sorry that you are still having issues with your broadband connection.
I've been able to locate your account using your Forum Details, and I can see that there is currently a known fault in your area. The fault reference is F008991212, and there is an estimated end date of the 5th of May 2021. I'm sorry about any inconvenience that this is causing.