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domfellows
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Intermittent

On February 8th, I made a post about my intermittent broadband.

https://community.virginmedia.com/t5/Networking-and-WiFi/extremely-inconsistent-broadband/m-p/460715... 

I was told by an employee at VM that it was a problem in the area. They explained there had been an area ticket open since September 2020

It was due to be fixed '26 FEB 2021 10:15'

It is now April 1st, and there seems to be not only no improvements, but degraded performance in the broadband.

There has been 100% packet loss for 2 and a half days, and many more lagging issues since the problem was meant to be fixed.

I understand that there are delays with service from COVID19, but at this point it's quicker leaving VM and getting another service installed than putting up with it any longer. It's been 64 days since the problem was meant to be fixed. That's 9 weeks.

(edit: I've now put imgur links to the BQM screenshots in a reply)

I'd appreciate any help, this is really getting ludicrous!

Kind regards,

Dom

 

 

 

 

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gary_dexter
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Alessandro Volta
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Message 2 of 9
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Re: Intermittent

Is it actually packet loss?

the hubs have a tendency to stop responding to ICMP requests, hence the red blocks on the BQMS.

Also the images are unlikely to be approved so links to said BQM’s would be better.


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legacy1
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Message 3 of 9
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Re: Intermittent

Put hub in modem mode with a PC and set in it firewall for inbound allow ICMP from remote IP 80.249.99.164 and make another BQM and see how that goes.

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domfellows
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Message 4 of 9
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Re: Intermittent

I'm pretty sure it is actual packet loss, there is a 5 or 10 second delay to every action I do on my PC
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lotharmat
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Message 6 of 9
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Re: Intermittent

Definitely some odd stuff going on!.

Can you post your Hub status and logs?
Someone should be spot if there is a problem
Navigate to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode)
Don't log in!
Click on 'router status'
Copy/paste the data from each of the tabs. The forum software will remove the MAC addresses for you (you may need to click the 'post' button again).



------------------------------------------------------------------
Hub 3 - Modem Mode - TP-Link Archer C7

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domfellows
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Re: Intermittent

Thanks lotharmat!
Here is all the data I could find on the link you sent:

03/05/2021 08:27:7 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 08:26:39 Warning! LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 08:24:54 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 08:24:54 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 08:19:15 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 08:15:51 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 07:59:29 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 07:52:6 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 07:14:57 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 06:43:57 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 04:01:44 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 04:01:44 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 04:01:20 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 04:01:19 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 04:01:17 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 04:01:17 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 04:01:16 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 04:01:15 Warning! Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 04:01:9 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/05/2021 04:01:3 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Laurie_C
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Re: Intermittent

Hi domfellows,

 

Thanks for getting in touch, and welcome back to the Community Forum. I'm sorry that you are still having issues with your broadband connection.

 

I've been able to locate your account using your Forum Details, and I can see that there is currently a known fault in your area. The fault reference is F008991212, and there is an estimated end date of the 5th of May 2021. I'm sorry about any inconvenience that this is causing.

 

Kind regards,

Laurie

Laurie_C
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domfellows
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Re: Intermittent

Hi Laurie,

Any updates on the issue? It still hasn't gotten any better since the estimated date

Cheers,

Dom
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