Showing results for 
Search instead for 
Did you mean: 

Intermittent wifi

Joining in

Hi there

I am hoping someone can provide some advice or arrange for an engineer visit for an ongoing wifi problem at my home.

We have Gig1 WiFi but are plagued by a recurring issue whereby the WiFi constantly drops in and out. Typically, the WiFi is working fine for 30-60 seconds and then drops off for a similar amount of time. And this happens repeatedly for hours at a time.

For some reason, it seems affect my phone and TV (streaming) much more than a laptop...but that might just be my perception.

For completeness, we are running our WiFi through Eero boosters. However, we have been using Eero with previous Virgin WiFi and routers so I don't believe that to be the issue.

Is there any further information I can provide to help to start a diagnosis and fix?

Grateful for any help as it's driving us slightly mad.

Thank you.


Alessandro Volta
VM may replace the hub but you can fix it yourself by getting your own router with 1Gb ports and use hub in modem mode.

Thank you and sorry for the delayed reply. But I'd rather avoid buying my own router.

Can anyone from VM assist? Thank you

Very Insightful Person
Very Insightful Person
See this

Do you know if its a wifi only issue (ethernet connections are ok?), if it is - then On a Hub3/4/5, you could first try separating the SSID's of the 2.4 and 5 GHz wifi bands by renaming them in the settings At the same time switch off "channel optimisation/Smart wifi” and “ apply and save the settings. All wifi devices will now need reconnecting to the best SSID at each location. Also use a wifi scanning App to find the best wifi channels to use (just select and use channels 1,6,11 on 2.4GHz) - this often helps Hub users get better wifi performance - so its worth trying - but its still no substitute for getting better kit 🙂

To address the wifi issues, VM now supply “wifi Pods” (no longer doing cheap and cheerless and poor value “boosters”). However, their Pods are free to customers on the 1GB, Volt (or old Ultimate Oomph) packages - so they are worth trying - they should work for you. VM Wifi is now “guaranteed” to 20 Mbps/room it’s now called… Wifi Max
See if anything in here helps….

You call 0800 064 3850 to order the first one after scanning for blackspots using the connect App.- or just wait here for a VM person to respond in a day or two and they will sort the first one for you. If you do call dont get fobbed off by the offshore CS agents' saying you aren’t eligible it will be £5 or £8 month - you are… and it wont be - just look on the webpage.

If you do want to invest in better equipment, of your own - you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3).

£30-100 (that’s ~4->12 months of Max Pod rental) should sort it for most customers with an average property and usage.


I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.