Virgin Media Community

[nickw310771]

Wifi drops off all day every day - each time I call VM it states I need to restart my equipment, when it runs an auto fault test - but it never improves - every thing falls off all day every 15 minutes - why?

How do I solve it as its impossible to 'speak' to anyone to order new Hub or Hub 4.0 etc - its making life so damn difficult not having constant wifi signal ...even from 10 feet away from router

[gary_dexter]

Does a wired connection also drop?

[nickw310771]

wired is stable and yes i know wifi not gteed - but seems odd that it is so unstable and everytime i call VM the computer says 'hmmm looks like your router needs restarting...' obviously saying that for a reason - i.e it sees some fault somewhere BUT it does restart it and doesnt address the fault because i have called back every day for 4 days and it says the same thing!!

[gary_dexter]

Put the hub into modem mode and attach your own router or mesh system. Job done.

[nickw310771]

https:  //www.thinkbroadband.com/broadband/monitoring/quality/share/5a8ba80481879f5f8b720776210d8440889aabfd-31-01-2021

This is my BQM - I am definitely no expert but this doesnt look right to me - looks like VM is not right??

ANy ideas? 

[jbrennand]

your link doesnt work

[nickw310771]

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/424afe13e4c1e327f07063983fb74... hmm i just highlighted copied and pasted and it worked?

have pasted it but now VM 'checking image' - also doesnt like it when try to post URL

Wont allow me to paste the link properly - says invalid HTML

[nickw310771]

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/424afe13e4c1e327f07063983fb74... 

[nickw310771]

Does VM stop me posting BQM? Cannot download graph or link to it - ? Is it because of all the red dropped packets that they dont let you post?

[nickw310771]

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/424afe13e4c1e327f07063983fb74...