Virgin Media Community

[MikeRobbo]

Try rebooting the Hub in the meantime.

[Ksks]

I rebooted the hub twice yesterday, and once today. 

I have sucessfully created the monitor, i will update you on a few hours with information it shows. Thank you very much for your help! 

[Ksks]

My bqm 

[Ksks]

I tried to type the address you suggested, it says that the page might be temporarily down or moved.

Thank you! 

 

[Ksks]

my bqm 

the previous one didn't work, so I reset the monitor in the rare moment when I have internet

[Ksks]

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	219000000	-6.2	32	256 qam	11
2	139000000	-6.5	37	256 qam	1
3	147000000	-6.2	36	256 qam	2
4	155000000	-5.7	35	256 qam	3
5	163000000	-8.5	34	256 qam	4
6	171000000	-9.5	34	256 qam	5
7	179000000	-10.4	35	256 qam	6
8	187000000	-8.9	36	256 qam	7
9	195000000	-6.5	37	256 qam	8
10	203000000	-7	37	256 qam	9
11	211000000	-7	37	256 qam	10
12	227000000	-6	26	256 qam	12
13	235000000	-6.9	38	256 qam	13
14	243000000	-8	37	256 qam	14
15	251000000	-7.4	38	256 qam	15
16	259000000	-7.2	37	256 qam	16
17	267000000	-8.9	37	256 qam	17
18	275000000	-9	37	256 qam	18
19	283000000	-7.5	38	256 qam	19
20	291000000	-8.4	38	256 qam	20
21	299000000	-9.5	36	256 qam	21
22	307000000	-8.9	38	256 qam	22
23	315000000	-9	37	256 qam	23
24	323000000	-12	36	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	32.5	7332448	36546
2	Locked	37.3	392	21
3	Locked	36.3	489	47
4	Locked	35	7780	42
5	Locked	34.9	12683	50
6	Locked	34.9	4085	44
7	Locked	35.5	2389	36
8	Locked	36.6	776	25
9	Locked	37.6	114	13
10	Locked	37.3	64	16
11	Locked	37.6	120	0
12	Locked	26.9	12780580	201448
13	Locked	38.9	62	19
14	Locked	37.3	51	24
15	Locked	38.6	43	0
16	Locked	37.6	68	17
17	Locked	37.3	45	0
18	Locked	37.6	34	0
19	Locked	38.6	46	0
20	Locked	38.6	40	0
21	Locked	36.6	51	0
22	Locked	38.6	76	22
23	Locked	37.6	68	21
24	Locked	36.3	64	0

[Ksks]

Network Log

Time Priority Description

03/10/2020 12:46:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:45:28	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:44:32	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:43:48	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:42:53	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:40:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:24:3	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:21:45	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:20:59	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:18:30	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:18:5	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:16:17	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:16:9	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:16:9	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:16:6	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:14:31	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:14:15	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:14:12	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:14:11	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/10/2020 12:13:4	Warning!	Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Ksks]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	5.4	5120	64 qam	3
2	39400000	5.4	5120	64 qam	4

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0

[MikeRobbo]

Most of your Downstream Power Levels are far too low.

You only have 2 Upstream Channels, we would expect to see 4 and the Power Levels on those 2 channels are far too high.

You will need an engineer visit to put things back into spec.