@Pauledin wrote:
Thanks. We'll give it a try.
Is it worthwhile getting a new router from Virgin as we've had our current one for 3 years now?
well. maybe.
It depends on what the testing with the ethernet cable shows.. VM don't provide any guarantees about wifi performance, so if everything works when you're connected via ethernet, you'll face an uphill struggle with VM trying to get them to replace it as all of their testing / information will show that the connection is working fine..
if it doesn't work when connected via ethernet, then there will be some additional troubleshooting to do (including setting up a bqm, which you could do sooner rather than later as it takes a while to get a useful dataset)..
the hub as a modem though, is pretty reliable (i think) so it's more likely to be an issue with wifi or with the connection being delivered to the hub than the hub itself.. though if they send an engineer out cos your connection is broken, they may switch the hub out at the same time..