on 13-06-2022 21:38
Hi,
Could someone have a look and advise please, I have been getting intermittent signal dropouts since install a few weeks ago.
Thanks in advance
1 | 331000000 | 3.9 | 37 | 256 qam | 25 |
2 | 203000000 | 4.6 | 36 | 256 qam | 9 |
3 | 211000000 | 4.5 | 37 | 256 qam | 10 |
4 | 219000000 | 4.5 | 37 | 256 qam | 11 |
5 | 227000000 | 4.5 | 37 | 256 qam | 12 |
6 | 235000000 | 4.5 | 37 | 256 qam | 13 |
7 | 243000000 | 4.3 | 37 | 256 qam | 14 |
8 | 251000000 | 4.3 | 37 | 256 qam | 15 |
9 | 259000000 | 4 | 37 | 256 qam | 16 |
10 | 267000000 | 4 | 37 | 256 qam | 17 |
11 | 275000000 | 3.7 | 37 | 256 qam | 18 |
12 | 283000000 | 3.5 | 37 | 256 qam | 19 |
13 | 291000000 | 3.5 | 37 | 256 qam | 20 |
14 | 299000000 | 3.5 | 37 | 256 qam | 21 |
15 | 307000000 | 3.5 | 37 | 256 qam | 22 |
16 | 315000000 | 3.7 | 37 | 256 qam | 23 |
17 | 323000000 | 3.7 | 37 | 256 qam | 24 |
18 | 339000000 | 4 | 37 | 256 qam | 26 |
19 | 347000000 | 4.1 | 37 | 256 qam | 27 |
20 | 355000000 | 4 | 37 | 256 qam | 28 |
21 | 363000000 | 4 | 37 | 256 qam | 29 |
22 | 371000000 | 4.1 | 37 | 256 qam | 30 |
23 | 379000000 | 4.1 | 37 | 256 qam | 31 |
24 | 387000000 | 4.1 | 37 | 256 qam | 32 |
1 | Locked | 37.6 | 5 | 0 |
2 | Locked | 36.6 | 4 | 0 |
3 | Locked | 37.3 | 6 | 0 |
4 | Locked | 37.3 | 5 | 0 |
5 | Locked | 37.3 | 6 | 0 |
6 | Locked | 37.3 | 5 | 0 |
7 | Locked | 37.3 | 5 | 0 |
8 | Locked | 37.3 | 4 | 0 |
9 | Locked | 37.3 | 5 | 0 |
10 | Locked | 37.3 | 5 | 0 |
11 | Locked | 37.3 | 5 | 0 |
12 | Locked | 37.3 | 4 | 0 |
13 | Locked | 37.3 | 9 | 0 |
14 | Locked | 37.3 | 8 | 0 |
15 | Locked | 37.3 | 6 | 0 |
16 | Locked | 37.6 | 4 | 0 |
17 | Locked | 37.3 | 8 | 0 |
18 | Locked | 37.3 | 3 | 0 |
19 | Locked | 37.3 | 6 | 0 |
20 | Locked | 37.3 | 6 | 0 |
21 | Locked | 37.6 | 5 | 0 |
22 | Locked | 37.6 | 5 | 0 |
23 | Locked | 37.6 | 6 | 0 |
24 | Locked | 37.3 | 0 | 0 |
on 26-06-2022 10:02
1 | 331000000 | 0.2 | 36 | 256 qam | 25 |
2 | 203000000 | 1 | 36 | 256 qam | 9 |
3 | 211000000 | 0.9 | 36 | 256 qam | 10 |
4 | 219000000 | 0.9 | 36 | 256 qam | 11 |
5 | 227000000 | 0.7 | 36 | 256 qam | 12 |
6 | 235000000 | 0.7 | 36 | 256 qam | 13 |
7 | 243000000 | 0.5 | 36 | 256 qam | 14 |
8 | 251000000 | 0.5 | 36 | 256 qam | 15 |
9 | 259000000 | 0.2 | 36 | 256 qam | 16 |
10 | 267000000 | 0.2 | 36 | 256 qam | 17 |
11 | 275000000 | 0 | 36 | 256 qam | 18 |
12 | 283000000 | -0.2 | 36 | 256 qam | 19 |
13 | 291000000 | -0.2 | 36 | 256 qam | 20 |
14 | 299000000 | 0 | 36 | 256 qam | 21 |
15 | 307000000 | -0.2 | 36 | 256 qam | 22 |
16 | 315000000 | 0 | 36 | 256 qam | 23 |
17 | 323000000 | 0 | 36 | 256 qam | 24 |
18 | 339000000 | 0.5 | 36 | 256 qam | 26 |
19 | 347000000 | 0.5 | 36 | 256 qam | 27 |
20 | 355000000 | 0.5 | 36 | 256 qam | 28 |
21 | 363000000 | 0.5 | 36 | 256 qam | 29 |
22 | 371000000 | 0.7 | 36 | 256 qam | 30 |
23 | 379000000 | 0.7 | 36 | 256 qam | 31 |
24 | 387000000 | 0.7 | 36 | 256 qam | 32 |
1 | Locked | 36.3 | 69 | 0 |
2 | Locked | 36.3 | 158 | 0 |
3 | Locked | 36.3 | 118 | 0 |
4 | Locked | 36.3 | 95 | 0 |
5 | Locked | 36.6 | 161 | 0 |
6 | Locked | 36.3 | 146 | 0 |
7 | Locked | 36.6 | 111 | 0 |
8 | Locked | 36.3 | 75 | 0 |
9 | Locked | 36.3 | 87 | 0 |
10 | Locked | 36.3 | 44 | 0 |
11 | Locked | 36.6 | 58 | 0 |
12 | Locked | 36.3 | 90 | 0 |
13 | Locked | 36.6 | 184 | 0 |
14 | Locked | 36.6 | 353 | 0 |
15 | Locked | 36.6 | 275 | 0 |
16 | Locked | 36.3 | 297 | 0 |
17 | Locked | 36.3 | 183 | 0 |
18 | Locked | 36.3 | 48 | 0 |
19 | Locked | 36.3 | 35 | 0 |
20 | Locked | 36.6 | 85 | 0 |
21 | Locked | 36.6 | 46 | 0 |
22 | Locked | 36.6 | 24 | 0 |
23 | Locked | 36.6 | 49 | 0 |
24 | Locked | 36.6 | 26 | 0 |
1 | 53699898 | 41 | 5120 | 64 qam | 2 |
2 | 39400048 | 41 | 5120 | 64 qam | 4 |
3 | 46199956 | 41 | 5120 | 64 qam | 3 |
4 | 60300020 | 41 | 5120 | 64 qam | 1 |
1 | ATDMA | 0 | 0 | 3 | 0 |
2 | ATDMA | 0 | 0 | 6 | 0 |
3 | ATDMA | 0 | 0 | 5 | 0 |
4 | ATDMA | 0 | 0 | 5 | 0 |
on 26-06-2022 10:03
26/06/2022 06:30:46 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
26/06/2022 05:07:35 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
24/06/2022 07:17:29 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 18:20:59 | notice | LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 18:01:47 | Warning! | LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:54:21 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:54:3 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:54:3 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:53:59 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:53:59 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:53:35 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:53:33 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:53:33 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:47:34 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:47:17 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:47:17 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:47:12 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:47:12 | critical | Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:46:48 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
23/06/2022 05:46:46 | critical | Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
on 27-06-2022 07:45
Here is the link to my BQM
https://www.thinkbroadband.com/broadband/monitoring/quality/share/049bccb61d006c5b357bf0ef71ad12b2e4b9054e
on 29-06-2022 11:04
Hi MarkyMark71 thanks for posting and welcome back to our community.
I am really sorry you're still having drop outs. When I've loaded up your BQM, it's not showing me what you see. Would be able to re-submit?
Regards
Lee_R