Virgin Media Community

[MarkyMark71]

Spoiler

Spoiler

Spoiler

Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	0.2	36	256 qam	25
2	203000000	1	36	256 qam	9
3	211000000	0.9	36	256 qam	10
4	219000000	0.9	36	256 qam	11
5	227000000	0.7	36	256 qam	12
6	235000000	0.7	36	256 qam	13
7	243000000	0.5	36	256 qam	14
8	251000000	0.5	36	256 qam	15
9	259000000	0.2	36	256 qam	16
10	267000000	0.2	36	256 qam	17
11	275000000	0	36	256 qam	18
12	283000000	-0.2	36	256 qam	19
13	291000000	-0.2	36	256 qam	20
14	299000000	0	36	256 qam	21
15	307000000	-0.2	36	256 qam	22
16	315000000	0	36	256 qam	23
17	323000000	0	36	256 qam	24
18	339000000	0.5	36	256 qam	26
19	347000000	0.5	36	256 qam	27
20	355000000	0.5	36	256 qam	28
21	363000000	0.5	36	256 qam	29
22	371000000	0.7	36	256 qam	30
23	379000000	0.7	36	256 qam	31
24	387000000	0.7	36	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.3	69	0
2	Locked	36.3	158	0
3	Locked	36.3	118	0
4	Locked	36.3	95	0
5	Locked	36.6	161	0
6	Locked	36.3	146	0
7	Locked	36.6	111	0
8	Locked	36.3	75	0
9	Locked	36.3	87	0
10	Locked	36.3	44	0
11	Locked	36.6	58	0
12	Locked	36.3	90	0
13	Locked	36.6	184	0
14	Locked	36.6	353	0
15	Locked	36.6	275	0
16	Locked	36.3	297	0
17	Locked	36.3	183	0
18	Locked	36.3	48	0
19	Locked	36.3	35	0
20	Locked	36.6	85	0
21	Locked	36.6	46	0
22	Locked	36.6	24	0
23	Locked	36.6	49	0
24	Locked	36.6	26	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53699898	41	5120	64 qam	2
2	39400048	41	5120	64 qam	4
3	46199956	41	5120	64 qam	3
4	60300020	41	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	6	0
3	ATDMA	0	0	5	0
4	ATDMA	0	0	5	0

[MarkyMark71]

Refresh data

Network Log

Time Priority Description

26/06/2022 06:30:46	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2022 05:07:35	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2022 07:17:29	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 18:20:59	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 18:01:47	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:54:21	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:54:3	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:54:3	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:53:59	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:53:59	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:53:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:53:33	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:53:33	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:47:34	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:47:17	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:47:17	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:47:12	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:47:12	critical	Ranging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:46:48	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:46:46	critical	Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[MarkyMark71]

Here is the link to my BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/049bccb61d006c5b357bf0ef71ad12b2e4b9054e

[Lee_R]

Hi MarkyMark71 thanks for posting and welcome back to our community.

I am really sorry you're still having drop outs.  When I've loaded up your BQM, it's not showing me what you see.  Would be able to re-submit?

Regards

Lee_R