cancel
Showing results for 
Search instead for 
Did you mean: 

Intermittent signal dropout

MarkyMark71
Tuning in

Hi,

Could someone have a look and advise please, I have been getting intermittent signal dropouts since install a few weeks ago.

Thanks in advance

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000003.937256 qam25
22030000004.636256 qam9
32110000004.537256 qam10
42190000004.537256 qam11
52270000004.537256 qam12
62350000004.537256 qam13
72430000004.337256 qam14
82510000004.337256 qam15
9259000000437256 qam16
10267000000437256 qam17
112750000003.737256 qam18
122830000003.537256 qam19
132910000003.537256 qam20
142990000003.537256 qam21
153070000003.537256 qam22
163150000003.737256 qam23
173230000003.737256 qam24
18339000000437256 qam26
193470000004.137256 qam27
20355000000437256 qam28
21363000000437256 qam29
223710000004.137256 qam30
233790000004.137256 qam31
243870000004.137256 qam32


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked37.650
2Locked36.640
3Locked37.360
4Locked37.350
5Locked37.360
6Locked37.350
7Locked37.350
8Locked37.340
9Locked37.350
10Locked37.350
11Locked37.350
12Locked37.340
13Locked37.390
14Locked37.380
15Locked37.360
16Locked37.640
17Locked37.380
18Locked37.330
19Locked37.360
20Locked37.360
21Locked37.650
22Locked37.650
23Locked37.660
24Locked37.300
 
23 REPLIES 23

Spoiler
Spoiler
Spoiler
 
Refresh data

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
13310000000.236256 qam25
2203000000136256 qam9
32110000000.936256 qam10
42190000000.936256 qam11
52270000000.736256 qam12
62350000000.736256 qam13
72430000000.536256 qam14
82510000000.536256 qam15
92590000000.236256 qam16
102670000000.236256 qam17
11275000000036256 qam18
12283000000-0.236256 qam19
13291000000-0.236256 qam20
14299000000036256 qam21
15307000000-0.236256 qam22
16315000000036256 qam23
17323000000036256 qam24
183390000000.536256 qam26
193470000000.536256 qam27
203550000000.536256 qam28
213630000000.536256 qam29
223710000000.736256 qam30
233790000000.736256 qam31
243870000000.736256 qam32


Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked36.3690
2Locked36.31580
3Locked36.31180
4Locked36.3950
5Locked36.61610
6Locked36.31460
7Locked36.61110
8Locked36.3750
9Locked36.3870
10Locked36.3440
11Locked36.6580
12Locked36.3900
13Locked36.61840
14Locked36.63530
15Locked36.62750
16Locked36.32970
17Locked36.31830
18Locked36.3480
19Locked36.3350
20Locked36.6850
21Locked36.6460
22Locked36.6240
23Locked36.6490
24Locked36.6260
 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
15369989841512064 qam2
23940004841512064 qam4
34619995641512064 qam3
46030002041512064 qam1


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0030
2ATDMA0060
3ATDMA0050
4ATDMA0050

 

 
 

Network Log

Time Priority Description
26/06/2022 06:30:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/06/2022 05:07:35ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/06/2022 07:17:29criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 18:20:59noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 18:01:47Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:54:21criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:54:3criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:54:3criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:53:59criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:53:59criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:53:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:53:33criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:53:33criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:47:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:47:17criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:47:17criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:47:12criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:47:12criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:46:48criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2022 05:46:46criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

Here is the link to my BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/049bccb61d006c5b357bf0ef71ad12b2e4b9054e

 

Hi MarkyMark71 thanks for posting and welcome back to our community.

I am really sorry you're still having drop outs.  When I've loaded up your BQM, it's not showing me what you see.  Would be able to re-submit?

Regards


Lee_R