Virgin Media Community

[MarkyMark71]

Here are my current upstream power levels...

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700150	27.8	5120	64 qam	2
2	39400000	27.8	5120	64 qam	4
3	46200000	27.5	5120	64 qam	3
4	60300000	27.8	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[jbrennand]

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@MarkyMark71 wrote:

Here are my current upstream power levels...

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700150	27.8	5120	64 qam	2
2	39400000	27.8	5120	64 qam	4
3	46200000	27.5	5120	64 qam	3
4	60300000	27.8	5120	64 qam	1

---

@David_Bn   So if all the up channel power levels are way out of range is that ok ?

[David_Bn]

Hi @MarkyMark71, I'd be happy to have an engineer booked in for you to take a closer look into this for you.

Check out the purple envelope in the top right hand corner for a private message from me.

Kindest regards,

David_Bn

[MarkyMark71]

Just an update....

2nd engineer visit - ran some checks, made a few changes and said he'd lowered downstream power levels and increased upstream to 36. After he left it DC again and I checked upstream levels and all at 31 or 32.

3rd engineer visit - replaced ONU and intinuator and again tweaked power levels.

However, signal is still disconnecting even though upstream are all 41 or 42

There seems to be a mountain of similar posts on here all with one thing in common - Hub 3

I am not relishing the prospect of phoning VM, its like Groundhog Day

[MarkyMark71]

Spoiler

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	0.2	36	256 qam	25
2	203000000	1	36	256 qam	9
3	211000000	0.9	36	256 qam	10
4	219000000	0.9	36	256 qam	11
5	227000000	0.7	36	256 qam	12
6	235000000	0.7	36	256 qam	13
7	243000000	0.5	36	256 qam	14
8	251000000	0.5	36	256 qam	15
9	259000000	0.2	36	256 qam	16
10	267000000	0.2	36	256 qam	17
11	275000000	0	36	256 qam	18
12	283000000	-0.2	36	256 qam	19
13	291000000	-0.2	36	256 qam	20
14	299000000	-0.2	36	256 qam	21
15	307000000	-0.2	36	256 qam	22
16	315000000	0	36	256 qam	23
17	323000000	0	36	256 qam	24
18	339000000	0.4	36	256 qam	26
19	347000000	0.5	36	256 qam	27
20	355000000	0.5	36	256 qam	28
21	363000000	0.5	36	256 qam	29
22	371000000	0.5	36	256 qam	30
23	379000000	0.7	36	256 qam	31
24	387000000	0.7	36	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	36.6	18	0
2	Locked	36.3	64	0
3	Locked	36.3	28	0
4	Locked	36.3	26	0
5	Locked	36.3	46	0
6	Locked	36.3	44	0
7	Locked	36.3	32	0
8	Locked	36.3	24	0
9	Locked	36.6	26	0
10	Locked	36.6	21	0
11	Locked	36.6	20	0
12	Locked	36.6	37	0
13	Locked	36.3	46	0
14	Locked	36.3	60	0
15	Locked	36.6	56	0
16	Locked	36.6	72	0
17	Locked	36.6	62	0
18	Locked	36.6	22	0
19	Locked	36.3	30	0
20	Locked	36.3	39	0
21	Locked	36.6	26	0
22	Locked	36.6	13	0
23	Locked	36.3	18	0
24	Locked	36.6	8	0

[MarkyMark71]

Spoiler

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700172	41.3	5120	64 qam	2
2	39400233	41.5	5120	64 qam	4
3	46199995	41.3	5120	64 qam	3
4	60300000	41.3	5120	64 qam	1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	3	0
2	ATDMA	0	0	1	0
3	ATDMA	0	0	4	0
4	ATDMA	0	0	2	0

[MarkyMark71]

data

Network Log

Time Priority Description

20/06/2022 18:08:1

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Kath_F]

Hi MarkyMark71, 

Thanks for coming back to us with an update on this one. 

Taking a look at the hub stats from this end, all is looking fine. The levels are within optimal range and there is nothing out of spec with your hub or area. 

How are things looking since you last posted? 

Pop back and let us know. 

Thanks, 

[MarkyMark71]

Still the same, constantly disconnecting last night for over an hour and had dropouts today.

This clearly isn't just going to remedy itself and as pretty much everything has been replaced it has to be a network issue doesn't it?

What are VM doing to resolve this?

[Natalie_L]

Hi MarkyMArk71,

Thank you for getting back to us and letting us know the problems are still happening. 

Everything is still running within specification from our side but I see that was the case when your Hub stats were showing very high levels for upstream

With that being the case, are you able to access your Hub and post some up to date stats for us to review? 

Thanks,