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Intermittent short disconnections

Joining in

Since yesterday I have been experiencing some intermittent disconnections whilst using my broadband which I have had np issues with until now. I noticed it as I do a lot of gaming and its noticeable in online games as I get disconnected or my ping rockets upwards for a good 10 seconds and goes back to normal. Done the normal procedures like resetting my router blah blah blah. Still no good and all these support pages just send me around in circles. No issues in my area either.



What does this show for latency to the Hub and the PC / Console ?

Once the test begins click on: Run full test to see all the stats.

Forum Team (Retired)
Forum Team (Retired)

Hi Vilvan4123, 


Thank you for your post and welcome back. 


Sorry to hear about the issues you've been experiencing here. I've been able to take a look from our side and I can see there are some levels out of place that will need checking by an engineer. I will pop you over a private message so I can arrange that for you.