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Intermittent problems for 4+ days

I have been experiencing intermittent broadband problems for 4 days. Download speeds are generally fine but upload speeds have been very slow resulting in web pages or the pages failing to load similar problems with Netflix.

Status Page currently says no problems. Have tried to contact VM the message on 150 is that all the call centres are closed. BQM graph below, I’m guessing that all that red is not a good sign. Any help would be much appreciated. 

 

 

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Re: Intermittent problems for 4+ days

Call centres are NOT closed.

Text VM on 07533051809.

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Re: Intermittent problems for 4+ days

BQM Graph:

My BQM 

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Alessandro Volta
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Re: Intermittent problems for 4+ days

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream, Configuration and Network Log tabs onto here, if you get a yellow / straw box warning click the Post button again. Use one post for each tab if you wish.

Please do not use screen grabs.

A Guru will be along soon to decipher the info.

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Intermittent problems for 4+ days

Well I've texted that number no reply and the message I have been getting for the last 4 days when I call VM is our call centres are closed.
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Re: Intermittent problems for 4+ days


@MrBiffo wrote:
Well I've texted that number no reply and the message I have been getting for the last 4 days when I call VM is our call centres are closed.

What numbers are you using?

0345 454 1111

Plenty of people posting on here getting through to the call centres...

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Re: Intermittent problems for 4+ days

Downstream bonded channels

Channel               Frequency (Hz) Power (dBmV)  SNR (dB)              Modulation        Channel ID

1              203000000           3.7          40           256 qam              9

2              139000000           4.3          40           256 qam              1

3              147000000           4.5          40           256 qam              2

4              155000000           4.6          40           256 qam              3

5              163000000           4.3          40           256 qam              4

6              171000000           4.1          40           256 qam              5

7              179000000           4              40           256 qam              6

8              187000000           4              40           256 qam              7

9              195000000           3.9          40           256 qam              8

10           211000000           3.5          40           256 qam              10

11           219000000           3.5          40           256 qam              11

12           227000000           3.4          40           256 qam              12

13           235000000           3.2          40           256 qam              13

14           243000000           3.2          40           256 qam              14

15           251000000           3              40           256 qam              15

16           259000000           3              40           256 qam              16

17           267000000           3.2          40           256 qam              17

18           275000000           3              40           256 qam              18

19           283000000           3              40           256 qam              19

20           291000000           2.7          40           256 qam              20

21           299000000           2.9          40           256 qam              21

22           307000000           2.7          40           256 qam              22

23           315000000           2.5          40           256 qam              23

24           323000000           2.5          40           256 qam              24

Downstream bonded channels

Channel               Locked Status    RxMER (dB)        Pre RS Errors      Post RS Errors

1              Locked  40.3        229         0

2              Locked  40.3        399         0

3              Locked  40.3        384         0

4              Locked  40.3        131         0

5              Locked  40.3        260         0

6              Locked  40.3        471         0

7              Locked  40.3        796         0

8              Locked  40.3        405         0

9              Locked  40.9        22           0

10           Locked  40.3        94           0

11           Locked  40.3        143         0

12           Locked  40.9        52           0

13           Locked  40.3        44           0

14           Locked  40.9        86           0

15           Locked  40.3        13           0

16           Locked  40.3        6              0

17           Locked  40.3        7              0

18           Locked  40.3        9              0

19           Locked  40.3        6              0

20           Locked  40.3        41           0

21           Locked  40.3        5              0

22           Locked  40.9        8              0

23           Locked  40.3        84           0

24           Locked  40.3        254         0

 

Channel               Frequency (Hz) Power (dBmV)  Symbol Rate (ksps)          Modulation        Channel ID

1              46200000             43.5        5120       32 qam 3

2              39400000             44           5120       32 qam 4

3              53700000             44           5120       32 qam 2

4              60300000             44           5120       32 qam 1

Channel               Frequency (Hz) Power (dBmV)  Symbol Rate (ksps)          Modulation        Channel ID

1              46200000             43.5        5120       32 qam 3

2              39400000             44           5120       32 qam 4

3              53700000             44           5120       32 qam 2

4              60300000             44           5120       32 qam 1

Upstream bonded channels

Channel               Channel Type     T1 Timeouts       T2 Timeouts       T3 Timeouts       T4 Timeouts

1              ATDMA 0              0              4              0

2              ATDMA 0              0              85           0

3              ATDMA 0              0              15           0

4              ATDMA 0              0              0              0

Network access

Allowed

Maximum Number of CPEs         

1

Baseline Privacy

Enabled

DOCSIS Mode   

Docsis30

Config file           

;fg87dsfd;kfoA,.iyewrkldJ

 

 

 

Primary Downstream Service Flow

SFID       6938

Max Traffic Rate               117000047

Max Traffic Burst              42600

Min Traffic Rate 0

 

Primary Upstream Service Flow

SFID       6937

Max Traffic Rate               10500047

Max Traffic Burst              16320

Min Traffic Rate 0

Max Concatenated Burst              16320

Scheduling Type               BestEffort

 

 

Network Log

Time      Priority Description

08/11/2020 14:16:36       critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 14:16:35       critical   Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 14:13:56       critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 14:13:56       critical   Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 14:12:36       critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 14:12:36       critical   Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 14:07:16       critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 14:07:16       critical   Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 14:04:37       critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 14:04:36       critical   Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 13:20:41       critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 13:20:41       critical   Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 13:14:3         critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 13:14:2         critical   Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 13:12:42       critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 13:12:41       critical   Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 13:11:22       critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 13:11:22       critical   Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 13:10:2         critical   No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

08/11/2020 13:10:2         critical   Unicast Ranging Received Abort Response - initializing MAC;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

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Re: Intermittent problems for 4+ days

150 is the number I have been using.
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Re: Intermittent problems for 4+ days

Upstream channels out of spec (Should be 64 qam), causing T3 timeouts:

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1 46200000 43.5 5120 32 qam 3

2 39400000 44 5120 32 qam 4

3 53700000 44 5120 32 qam 2

4 60300000 44 5120 32 qam 1

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1 ATDMA 0 0 4 0

2 ATDMA 0 0 85 0

3 ATDMA 0 0 15 0

4 ATDMA 0 0 0 0

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Re: Intermittent problems for 4+ days

Hi MrBiffo, 

Thanks for your post and welcome to our community. 

Very sorry for the delay in getting back in touch, we have been busier than usual. 

I'd also like to apologise for the issues you've been having. I have had a look into the back end of things and can see since posting you've been able to speak to the team. 

I trust everything is all sorted now but if you need anything else do let us know. 

Emma_C - Forum Team
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