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Intermittent, packet loss etc WS10

I was wondering if any one here could help me. It never says there is a fault in the area on the status section but when a I phone to see whats happening the people on the other end of the phone tell me there is a know issue in the area (WS10 8NX) and the day its supposed to be fixed keeps getting pushed back.

We have been experiencing intermittent service for a few weeks now. Download speeds are generally fine for the most part, sometimes it goes down but most of the times I do a speed check on speedtest and thinkbroadband via ethernet the speed seems ok. What is a huge pain in the backside though is the packet loss. Its making online game a pain and I'm sick of hearing my brother moan about it.

The below is a link to the broadband quality graph, not sure how to actually get the image up.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/8736b31aca35fc410b0fc2f1527a7bec6a...

Downstream Bonded

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1299000000638256 qam21
2139000000638256 qam1
31470000005.938256 qam2
41550000005.838256 qam3
51630000005.338256 qam4
6171000000538256 qam5
71790000004.938256 qam6
81870000004.838256 qam7
91950000004.538256 qam8
102030000004.538256 qam9
112110000004.438256 qam10
122190000004.138256 qam11
13227000000438256 qam12
142350000003.938256 qam13
152430000003.738256 qam14
162510000003.438256 qam15
172590000003.238256 qam16
182670000003.438256 qam17
192750000003.438256 qam18
202830000003.538256 qam19
212910000004.538256 qam20
223070000006.538256 qam22
233150000006.538256 qam23
243230000006.338256 qam24

 

 

 

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Re: Intermittent, packet loss etc WS10

Downstream Locked

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.6360
2Locked38.6500
3Locked38.6430
4Locked38.6470
5Locked38.9490
6Locked38.9330
7Locked38.9380
8Locked38.6410
9Locked38.9240
10Locked38.6470
11Locked38.6490
12Locked38.9450
13Locked38.6460
14Locked38.6680
15Locked38.6690
16Locked38.61320
17Locked38.61410
18Locked38.61490
19Locked38.61970
20Locked38.61720
21Locked38.6770
22Locked38.6460
23Locked38.6490
24Locked38.6230

 

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1258000004.05512064 qam6
2325999713.975512064 qam5
3394000003.975512064 qam4
4462000004512064 qam3

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Re: Intermittent, packet loss etc WS10

Network Log

15/11/2019 05:31:55ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 05:37:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 07:59:2ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 08:20:7criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 09:12:36ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 10:26:13ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 10:26:13noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxl20016u-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/11/2019 10:27:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:27:23criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:27:25Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:29:23criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:30:6Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:31:26Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:33:28criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:33:32Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:33:34criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:33:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:33:34criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:33:39Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/11/2019 10:34:44criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;



Any help that can be provided would be great. Is there really an issue in my area?

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Re: Intermittent, packet loss etc WS10

Sorry to hear of the issues that you've been having robert1990, I would like to take a further look into your account via a private message. 

 

I will pop this over in a few moments and if you could reply, then we can look into this further for you.

 

Regards

Steven_L

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Re: Intermittent, packet loss etc WS10

Thank you.

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