I'm currently on the M500 package using a SuperHub 3. Today I've been having packet loss & connection drops roughly every 10-15 minutes. Things are only dropping out for 15-30 seconds at a time, but still long enough to be disruptive. To confirm, I am using a cable directly from the router (not in modem mode) to my PC. As far as I can tell, the coax connections are all sound.
Based on replies to previous posters with this issue, I've gathered the following:
I've also attempted a ping to 22.214.171.124 from the router with the following result:
PING 126.96.36.199 (188.8.131.52): 64 data bytes 72 bytes from 184.108.40.206: seq=0 ttl=118 time=20.000 ms 72 bytes from 220.127.116.11: seq=1 ttl=118 time=10.000 ms 72 bytes from 18.104.22.168: seq=2 ttl=118 time=4040.000 ms 72 bytes from 22.214.171.124: seq=3 ttl=118 time=5190.000 ms 72 bytes from 126.96.36.199: seq=5 ttl=118 time=5900.000 ms 72 bytes from 188.8.131.52: seq=6 ttl=118 time=6330.000 ms 72 bytes from 184.108.40.206: seq=7 ttl=118 time=6190.000 ms 72 bytes from 220.127.116.11: seq=9 ttl=118 time=5950.000 ms 72 bytes from 18.104.22.168: seq=13 ttl=118 time=11180.000 ms 72 bytes from 22.214.171.124: seq=14 ttl=118 time=13250.000 ms 72 bytes from 126.96.36.199: seq=15 ttl=118 time=14690.000 ms 72 bytes from 188.8.131.52: seq=16 ttl=118 time=14350.000 ms 72 bytes from 184.108.40.206: seq=17 ttl=118 time=15360.000 ms --- 220.127.116.11 ping statistics --- 24 packets transmitted, 18 packets received, 25% packet loss round-trip min/avg/max = 10.000/7823.888/15360.000 ms
I'll be putting the router status information in another post.
Re: Intermittent packet loss & connectivity issues
3 weeks ago
Thanks for posting on the Community Forums, many apologies for our delayed response.
I'm sorry to hear you've been experiencing some broadband issues. I've been able to locate your account and I'm pleased to see you were able to arrange an engineer visit. I do hope the issues have now been resolved.
If you need anything further from us, don't hesitate to get back in touch 🙂