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Mat1980
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Intermittent or no Broadband

Two weeks since install and we've had virtually no internet. Today I managed to load a website before it cut out again. Not sure what to do anymore.

 

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Mat1980
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Re: Intermittent or no Broadband

Virgin 



03:34

notice

LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

13/02/2021 23:00:20

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

11/02/2021 03:18:38

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

10/02/2021 11:00:19

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 20:42:48

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 20:42:43

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 20:42:43

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 20:42:43

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 20:42:37

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 20:34:7

Warning!

Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 20:34:1

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 20:34:1

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 20:34:1

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 05:16:20

critical

No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 03:08:36

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 03:08:35

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 03:07:38

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 03:07:38

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 03:03:17

Warning!

RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

09/02/2021 03:03:16

critical

SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0


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Mat1980
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Re: Intermittent or no Broadband

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 139000000 8.4 38 256 qam 1
2 147000000 7.9 38 256 qam 2
3 155000000 7.5 38 256 qam 3
4 163000000 7.5 38 256 qam 4
5 171000000 7.5 38 256 qam 5
6 179000000 7.3 38 256 qam 6
7 187000000 7.1 38 256 qam 7
8 195000000 7.1 38 256 qam 8
9 203000000 7 38 256 qam 9
10 211000000 7.1 38 256 qam 10
11 219000000 7.3 38 256 qam 11
12 227000000 7.3 38 256 qam 12
13 235000000 7.3 38 256 qam 13
14 243000000 7.3 38 256 qam 14
15 251000000 7.1 38 256 qam 15
16 259000000 7.3 38 256 qam 16
17 267000000 7.4 38 256 qam 17
18 275000000 7.3 38 256 qam 18
19 283000000 7.4 38 256 qam 19
20 291000000 7.5 38 256 qam 20
21 299000000 7.4 38 256 qam 21
22 307000000 7.3 38 256 qam 22
23 315000000 7.5 38 256 qam 23
24 323000000 7.5 38 256 qam 24

Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 38.6 10 0
2 Locked 38.9 11 0
3 Locked 38.9 19 0
4 Locked 38.9 18 0
5 Locked 38.6 23 0
6 Locked 38.9 35 0
7 Locked 38.6 43 0
8 Locked 38.9 36 0
9 Locked 38.6 34 0
10 Locked 38.9 33 0
11 Locked 38.9 45 0
12 Locked 38.9 43 0
13 Locked 38.9 46 0
14 Locked 38.6 62 0
15 Locked 38.9 59 0
16 Locked 38.9 87 0
17 Locked 38.9 99 0
18 Locked 38.9 111 0
19 Locked 38.9 113 0
20 Locked 38.9 199 0
21 Locked 38.9 215 0
22 Locked 38.9 239 0
23 Locked 38.6 285 0
24 Locked 38.6 314
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 60300292 41 5120 64 qam 1
2 39400185 41.5 5120 64 qam 4
3 46200122 41.3 5120 64 qam 3
4 53700288 40.8 5120 16 qam 2

Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0
Cable Modem Status
Item Status Comments
Acquired Downstream Channel (Hz) 139000000 Locked
Ranged Upstream Channel (Hz) 60300292 Locked
Provisioning State Online
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