Thank you for your post and welcome to our community forums. We're here to help.
I'm very sorry to hear that you're facing some ongoing issues with your services, and apologies for our delayed response here.
I'm going to send you a private message in a moment to acquire some further details from you with which we can take a closer look over things. Please respond to this when you get a moment to do so and we'll proceed from there.
Issue is still apparent - and getting worse if anything. Had another engineer visit, who sat in his van and said that the previous engineer had tried everything he'd do and couldn't do anything else. Now getting to the point where Teams calls fail and I get thrown out every few minutes. Having to use my mobile as a hot spot for anything important as VM internet isn't reliable enough now.
"Senior" engineer came last week - as arranged by the ever helpful Zach.
Unfortunately it's still the same - he said there was noise on the line to the cabinet (from VM upstream cabinet) - and that he'd raise a ticket. So, no improvement and still the same lumpy intermittent connection, with a best speed throughput of 300mbs (should be 350+) and often dropping to zero - had to use 4g router all weekend as Virgin network was almost unusable for long periods.