Can we just check summat. You say unexplained "internet outages" - how do you distinguish that from simple wifi dropouts?
Are your devices connected by ethernet cable or wifi? If wifi, do you see the same outages when you test on an ethernet cable connected device? What Hub model do you have and what are the various lights on it showing/doing when the outages happen?
When you say "reset the router" do you mean yo have "pinhole reset" it - or just "rebooted" it?
To check for issues in your postcode call... 0800 561 0061
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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.