Been having problems with broadband for around a month now, contacted support multiple times which always involves restarting/resetting our hub which doesn't fix our problem, we asked for an engineer but they refuse to send one because they say they can't find a fault. Hoping someone here might be able to have a look.
Basically broadband is unstable (happens across all devices, many of which are plugged in via ethernet cable) it can be fine for a few hours then will just suddenly start to play up, it will non stop lose connection and just keep dropping out and in for a while. This may not even just be a hub/internet problem as TV sometimes loses signal in these times as well but who knows and zero help from virgin support.
I'll post my router status info here, last router restart was around 12-16 hours ago:
Time Priority Description
SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
D/S power is too low! - DO you have an attenuator fitted to the back of the hub?
SMallish cylindrical object?
If you do - remove it and see if things improve!
If not - you'll need VM to send a tech to fix!
You can either wait here for a couple of days or:
You could call it in as a fault on 150 It'll ask you to reboot the hub (as you already have done - don't) You will then be cut off Wait a couple of minutes Call 150 again - report a broadband fault - The system will recognise that you called before and transfer you to a person!
I rang 150 several times and never got transferred to a real person. The automatic reply confirmed that I'd phoned previously about a broadband problem but the connection broke down when I was transferred to what I assume would have been a real person. This has happened eleven times in the last two days.