@rightoldcharlie wrote:
Jpeg1,
I am not using a residential connection to save money we are currently forced to work from home because of Covid, to say three people using a 200mg wifi should be an issue and affect the quality is quite ridiculous. If we are paying for 200mg and are constantly told by Virgin that it is a quality product then regardless of what the three individuals are using it for we should expect a quality service.
I appreciate you are trying to help but my whole point here is that the service is not reliable and just because it is residential we should not have to put up with that. Also trying to talk to anyone at Virgin is virtually impossible unless you want to wait several hours on the phone only to get someone reading a script and generally are no help at all.
Create a BQM and post the live link.
Access your HUB on http://192.168.0.1, log in, and copy/paste the 'Upstream', 'Downstream', and 'Network Log' tab data, as text (You may have to click post twice due to an error), across multiple posts as requried.