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khumphrey
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Intermittent latency/packet loss

I've been experiencing pretty terrible latency/packet loss since January. There has been several periods of respite but its back with a vengeance at the moment.

Equipment is a Superhub 2 running in modem mode and an Asus RTAX58u as a router. I have been running a BQM for several months with this configuration. I went back to using the just the Superhub, pin reset etc to check and there was no difference.

 

BQM 

any help would be much appreciated

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khumphrey
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Re: Intermittent latency/packet loss

This is the BQM now that its back to just the superhub. All cables checked. Surely this amount of packet loss suggests some kind of fault ?

 

BQM 

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khumphrey
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Re: Intermittent latency/packet loss

Is there anything I can do to diagnose further ?

 

This is getting on for half a month of barely useable internet connection, not the service I pay for, what is going on ?

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khumphrey
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Re: Intermittent latency/packet loss

 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/bb3fe1885756ee084f668a55a61814de91... 

Same issues

Log is full of 

 

12/04/202214:42:45 GMT84020200Lost MDD Timeout

 

Downstream:

Lock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors

Locked1138750000 Hz256 QAM3.8 dBmV 37.6 dB1240357873645
Locked2146750000 Hz256 QAM3.8 dBmV 37.6 dB228571401722
Locked3154750000 Hz256 QAM3.6 dBmV 37.4 dB59277821214
Locked4162750000 Hz256 QAM3.7 dBmV 35.8 dB1604899686490379912
Locked5170750000 Hz256 QAM3.6 dBmV 35.6 dB1767403523730105466
Locked6178750000 Hz256 QAM3.3 dBmV 36.6 dB1207852949123946500
Locked7186750000 Hz256 QAM3.0 dBmV 37.1 dB6805026401181947
Locked8194750000 Hz256 QAM2.9 dBmV 37.4 dB29037057632

 

Upstream:

Upstream ChannelsLock StatusChannel IDFrequencyModulationTx PowerModeChannel BandwidthSymbol

RateLocked532600000 HzATDMA40.0 dBmV64QAM6400000 Hz5120 Ksym/secLocked625800000 HzATDMA39.5 dBmV32QAM6400000 Hz5120 Ksym/secLocked439400000 HzATDMA40.0 dBmV64QAM6400000 Hz5120 Ksym/secLocked346200000 HzATDMA40.3 dBmV64QAM6400000 Hz5120 Ksym/sec

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Jodi_S
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Re: Intermittent latency/packet loss

Hi khumphrey,

A warm welcome and thanks for posting on our community forums. Sorry to see that you've currently been experiencing issues with intermittent latency and packet loss. We understand the frustration this issue causes.

Remotely looking from our end, we can see that there is a minor issue with your downstream power levels which may be causing this issue.

As you last posted on Tuesday, how have things been for the last couple of days. 

Kind regards Jodi. 

 

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khumphrey
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Re: Intermittent latency/packet loss

Booked an engineer who came and replaced the router and the connection between inside outside box.

Connection now seems much better and haven't had any issues since.

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Hayley_S
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Re: Intermittent latency/packet loss

Hello @khumphrey

Thanks for the update on this, I am glad this is now working better for you.

Let us know if you need any further help in the future.

Many thanks,

Hayley
Forum Team



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