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Mr_Intermittent
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Message 1 of 4
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Intermittent, laggy & 5GHz SSID auto-rename issue

Why is my broadband so unreliable lately?  This is affecting my working from home during the day, and the kids' (and my) gaming at night - lag warping all over the game maps, server disconnects, ping spikes of 300 to 500 ms, T3 time-outs.  What on Earth is going on, Virgin?  WS10 area.

Also, why does the 5GHz SSID on my Hub 3 keep getting renamed to '1' - does it do this when running the diagnostics from the status page?  It seems to coincide, or it is just doing it randomly.  How is that helping anyone?  I keep having to log back into the router to rename it back again.  What a faff...!

Also getting problems with the TiVo, with glitchy, pixellating, artefacting picture every few seconds, almost unwatchable, and catch-up & on-demand also mostly unwatchable for anything more than a few minutes, as it just comes up with frequent 602, C130 and N27 errors.

And before anybody says, have you tried turning it off and on again, yes, I have.  And, no, it does not cure the problem, for either the Hub 3, or the TiVo box.  Points to a networking fault or capacity issue somewhere.  Is this the result of extra Covid-related network traffic > saturation > latency?

Prices go up, performance goes down.  Incredible.  Any bright ideas that don't involve the on/off switch... other than change ISP completely?

Router stats to follow...

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Mr_Intermittent
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Message 2 of 4
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Re: Intermittent, laggy & 5GHz SSID auto-rename issue

Cable Modem Status

Item

Status

Comments

Acquired Downstream Channel (Hz)

419000000

Locked

Ranged Upstream Channel (Hz)

46200000

Locked

Provisioning State

Online

 

 

Downstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

SNR (dB)

Modulation

Channel ID

1

419000000

4

38

256 qam

36

2

267000000

4

38

256 qam

17

3

275000000

3.7

38

256 qam

18

4

283000000

3.2

38

256 qam

19

5

291000000

3.5

38

256 qam

20

6

299000000

4

38

256 qam

21

7

307000000

4.9

38

256 qam

22

8

315000000

5.1

38

256 qam

23

9

323000000

5.3

39

256 qam

24

10

331000000

5.5

40

256 qam

25

11

339000000

5.4

38

256 qam

26

12

347000000

5.5

38

256 qam

27

13

355000000

5.4

40

256 qam

28

14

363000000

5.4

38

256 qam

29

15

371000000

5.5

38

256 qam

30

16

379000000

5.4

38

256 qam

31

17

387000000

5.9

38

256 qam

32

18

395000000

5.5

38

256 qam

33

19

403000000

5.1

38

256 qam

34

20

411000000

5.3

38

256 qam

35

21

427000000

3.7

38

256 qam

37

22

435000000

3.4

38

256 qam

38

23

443000000

3.2

38

256 qam

39

24

451000000

3.2

38

256 qam

40

 

Downstream bonded channels

Channel

Locked Status

RxMER (dB)

Pre RS Errors

Post RS Errors

1

Locked

38.9

2

0

2

Locked

38.6

11

0

3

Locked

38.9

13

0

4

Locked

38.9

6

0

5

Locked

38.9

16

0

6

Locked

38.9

7

0

7

Locked

38.9

5

0

8

Locked

38.9

6

0

9

Locked

39.8

4

0

10

Locked

40.3

7

0

11

Locked

38.9

0

0

12

Locked

38.9

7

0

13

Locked

40.3

5

0

14

Locked

38.6

4

0

15

Locked

38.9

7

0

16

Locked

38.9

9

0

17

Locked

38.9

1

0

18

Locked

38.9

6

0

19

Locked

38.9

4

0

20

Locked

38.6

7

0

21

Locked

38.6

6

0

22

Locked

38.9

6

0

23

Locked

38.6

7

0

24

Locked

38.9

7

0

 

Upstream bonded channels

Channel

Frequency (Hz)

Power (dBmV)

Symbol Rate (ksps)

Modulation

Channel ID

1

46200000

47.5

5120

64 qam

3

2

39400000

46.3

5120

64 qam

4

3

53700000

47.3

5120

64 qam

2

4

60300000

47.8

5120

64 qam

1

 

Upstream bonded channels

Channel

Channel Type

T1 Timeouts

T2 Timeouts

T3 Timeouts

T4 Timeouts

1

ATDMA

0

0

0

0

2

ATDMA

0

0

2

0

3

ATDMA

0

0

2

0

4

ATDMA

0

0

2

0

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Mr_Intermittent
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Message 3 of 4
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Re: Intermittent, laggy & 5GHz SSID auto-rename issue

Network Log

Time

Priority

Description

26/01/2021 21:04:28

notice

LAN login Success;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

26/01/2021 08:16:6

critical

No Ranging Response received - T3 time-out;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

25/01/2021 20:59:41

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

25/01/2021 20:59:41

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

24/01/2021 21:35:44

critical

No Ranging Response received - T3 time-out;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 22:40:35

critical

Unicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 22:40:35

critical

Ranging Request Retries exhausted;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 22:40:15

critical

No Ranging Response received - T3 time-out;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 15:38:26

notice

LAN login Success;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

23/01/2021 01:31:17

critical

No Ranging Response received - T3 time-out;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

22/01/2021 23:37:50

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

22/01/2021 23:37:50

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

22/01/2021 23:37:48

Error

DHCP RENEW sent - No response for IPv4;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

18/01/2021 22:06:6

critical

No Ranging Response received - T3 time-out;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

18/01/2021 12:18:8

notice

DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

18/01/2021 12:18:8

Error

DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

15/01/2021 13:41:22

critical

No Ranging Response received - T3 time-out;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

15/01/2021 13:40:49

critical

REG RSP not received;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

15/01/2021 13:40:49

Error

T6 Timeout and retries exceeded;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

15/01/2021 12:48:30

critical

No Ranging Response received - T3 time-out;CM-MAC=nn:nn:nn:nn:nn:nn;CMTS-MAC=nn:nn:nn:nn:nn:nn;CM-QOS=1.1;CM-VER=3.0;

 

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gary_dexter
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Alessandro Volta
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Message 4 of 4
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Re: Intermittent, laggy & 5GHz SSID auto-rename issue

Setup a BQM and post the link back to the live share graph back here 


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