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LeeDsu
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Intermittent internet.

I joined virgin last Saturday and some devices worked while others had slower speeds. I contacted the tech department and they said it was a fault on my hub 3 and they sent my a new one which arrived yesterday. I connected it and the same faults occurred. I phoned again. They made some adjustments, and promised a call back. Guess what. No call back to another 30 min on hold to get back in touch only to be told it was now fixed. And guess what. It hasn't. I'm about to unplug my system and send it back but I thought I'd give you a chance to help solve my problem. I wanted to copy and paste the information from the hub but even doing that is causing me problems. When I type the number into my laptop I'm asked  which language I require and I can't see the information.

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gary_dexter
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Re: Intermittent internet.

What are wired speeds like?


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LeeDsu
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Re: Intermittent internet.

I don't have any cables here to check at the moment.

 

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LeeDsu
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Re: Intermittent internet.

....but the other devices are working perfectly. My Amazon firestick works brilliantly. Watched a film yesterday with no buffering.

 

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LeeDsu
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Re: Intermittent internet.

Is the power light supposed to be white. Mine is off white. A tinge of orange.

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jpeg1
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Re: Intermittent internet.

If some of the devices are working well, the broadband must be working properly.  The speeds of your various devices will vary for many reasons, and those in remote rooms may drop out altogether and require some form of help.  Do you know which WiFi band they are connecting on?  2GHz will give better range but 5GHz has better bandwidth.  You will find a number of WiFi advice posts around this site.

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