Hello,
I am having issues with intermittent internet on my iPhone and Laptop. The wifi shows as full signal but internet loading and apps will fail like Zoom etc and will drop out at random intervals during the day.
Zoom will generally start off ok for the first few minutes and then I get a connection unstable message and it will eventually freeze and throw you out which gets pretty annoying and embarrassing.
The odd thing is that it only seems to effect these two devices, all devices that are close to the hub (tv, games console) never have an issue.
It’s not a distance issue as I have nearly full signal in my house(it’s not a big house!) I have a hub 3 which is 3.5 years old with no issues until the last 3-4 months. I have a 13 devices connected including ring, hive etc
If I reboot the hub it will sort the issue for a day maximum and then the problem will start again requiring another reboot to solve , I have disabled the smart wifi channel optimisation feature thinking that could be the reason so it doesn’t switch channels (and that 2.4 ghz may have been congested) but I still have the “full wifi” but no internet issue at random times when on 5ghz which I understand is less prone to interference.
I haven’t separated the channels as I don’t think that will solve the issue.
Could it be that the router is overheating/failing after a day or so and then the reboot temporarily fixes it? Do I need a new router ?
I have run a diagnostic check through the router settings which says there are network issues but there is no message telling you what they are or what you need to do to fix them !!
I don’t seem to be able to speak to a human via the phoneline, the automated message says they have tested my equipment and I should reboot my hub - something I do on a daily basis anyway.
Hoping one of the helpful people on here may have found a solution for this.
