I am having some trouble with the intermittent internet for the past two weeks. My partner and I both work from home and it has become unbearable to have meeting calls. It happens to all devices connected to the Hub 3 that all of a sudden there is no internet at all, and it takes some time to get back on. The Hub did not show anything unusual when the internet is down. We have tried restarting the Hub but it did not solve the problem. Virgin self-diagnostics reported no issue either.
Would be good to hear what could be the problem and how to solve it. Thanks.
Your connection has issues that only a tech visit will sort - call it in.
All your Down power levels are too low and out of range - minimum is -6dBmV. Low SNR on some channels and lots of RS errors is not good - suggests "noise" getting in somewhere.
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
Thanks for posting this on our forum page and sorry to hear you're having some issues.
I have taken a look over your account via your forum information and can see that our team have tried to contact you today. Have you been able to get into contact with our team today to discuss your issue further?
Please do let us know if you still need our assistance today and more than happy to help 🙂