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ed262
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Intermittent internet dropout

Have been experiencing frequent dropout in the PE2 area for sometime now which includes being cut off on the phone mid-conversation, recorded message states Virgin are updating the network and people in the postcode area will get disruption.What exactly are you doing and when will it be resolved?

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Serena_C
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Re: Intermittent internet dropout

Hi @ed262

 

Thanks for your post regarding the internet drop outs you are experiencing, sorry to hear you have been cut off on the phone mid-conversation. I understand how frustrating this must be. Have you received a letter from us yet detailing the network updates we are completing with an estimated fix time?

 

Please bear in mind the fix times are estimates and can be subject to change. Apologies for the disruption,

 

Serena

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