Menu
Reply
JFRP
  • 7
  • 0
  • 0
Tuning in
122 Views
Message 1 of 2
Flag for a moderator

Intermittent internet connection over the last few days?

Service status says ok but internet connection keeps dropping over the last few days. This has not happened to this extent previously? 

0 Kudos
Reply
jbrennand
  • 21.94K
  • 2.35K
  • 3.91K
Very Insightful Person
Very Insightful Person
52 Views
Message 2 of 2
Flag for a moderator

Re: Intermittent internet connection over the last few days?

As well as trying the “check service,” Area status webpage" (link at top right of this forum), also try the “free & automated” Service Status number - 0800 561 0061 - which usually tells you of more local issues down to postcode level. These may not be listed on the Area Status web page (Areas are not “Geographic” they are billing areas) as that usually only covers faults affecting 1000’s of customers) so phone may give you more info, but even that wont cover problems affecting just a few customers.

If nothing shows it may just be a fault for you. Bur first you say the internet connection is dropping - does it drop on ethernet connected devices at the same time as wifi ones? And what Hub model do you have and what are its various lights doing/showing?

--------------------
John
--------------------

I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
0 Kudos
Reply