For months now almost every day our internet cuts out for 2-10 mins at a time despite saying we are all still connected. It is an inconvenience that we just put up with but it’s been getting more and more frustrating.
I finally decided to set up a broadband quality monitor and what is happening is big spikes of packet loss at the times when we lose connection.

Since we have been having problems we have upgraded to the Virgin super hub 3 as well as had another router professionally installed that is separate to the hub 3 but the problem is still here.
When the cutouts happen every device in the house is disconnected whether it’s using Wi-Fi or ethernet and no matter what router you are connected to.
Sometimes when you check the local area for problem there is something an engineer on the way to fix but 99% of the time we have these problems Virgin says are area is working fine.
These packet loss spikes happen whether or not anybody is using our internet even in the middle of the night when everybody is asleep.
Because we have the 2 routers set up and both cut out at the same time I can only assume that the problem happens somewhere outside of my house but Virgin never acknowledged that as a potential cause, every time we call they give us some vague response just telling us to turn our router on and off which does nothing.
Also by checking on the local facebook page many people in our are also say they have trouble with Virgin but i can’t say if their problem is the same as mine.
If anyone knows what the problem is or whether it’s a bigger problem that virgin won’t address you’re help would be much appreciated.