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Intermittent fault with broadband

Hi, for approx 2 weeks now my internet is randomly going off. It’s normally only for a couple of minutes but can happen quite regularly. It’s gone off about 4 times in the past hour.
It doesn’t affect my TV just the WiFi. 
I have restarted hub numerous times and checked service status online which always says it’s working well. 
I have tried calling virgin but it says the call centres are closed due to covid. 
I think I might need a new hub. I have to work from home next week so I really need this sorting ASAP. I am desperate and don’t know what to do. Please can anyone help?

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Alessandro Volta
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Re: Intermittent fault with broadband

What is your connection like using a direct connection using a Cat 5E/6 cable between the Hub and a 1Gbs capable Pc/Mac/Chromebook and no other devices connected ?

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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Re: Intermittent fault with broadband

All hard wired connections are not affected. It’s only the wifi connection. I’ve changed the hub and it’s still doing it. 

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Alessandro Volta
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Re: Intermittent fault with broadband

The problem with Wi-Fi is that it can be brilliant at breakfast time and useless by lunchtime and you haven't changed anything, BUT, something, somewhere has changed, then you can spend hours and even days trying to find a fix for something that can be totally out of your control.

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If you remove all the internal walls, water, electronic and electrical devices, metallic pipes and conduits and wrap the whole building in a thick lead shield you will have a good chance of getting decent Wi-Fi from an ISP Hub.

Just a few things that can affect Wi-Fi in the average home …

Mirrors, furniture, fish tanks, people, radiators, walls (some more than others), cordless phones, baby monitors, microwave ovens, fridges & freezers, TVs, next doors Wi-Fi and Wi-Fi equipment, DAB transmitters, the list is endless.

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Many people have accepted that the VM Wi-Fi is poor and have purchased third party equipment that is much, much more powerful than the VM supplied kit and once set up have wondered why they waited for so long.

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Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - Mike Robbo
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