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Message 1 of 17
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Intermittent ethernet/wireless connection

It has been a nightmare honestly.
I only have data from today but is has been like this for a week now.

Broadb.pngspikes.png

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Alessandro Volta
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Message 2 of 17
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Re: Intermittent ethernet/wireless connection

Your images aren't yet approved.

What is the issue please?

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Re: Intermittent ethernet/wireless connection

My internet for the past week has been getting really inconsistent and loses signal every now and then, and keeps on going like that until now.
It has nothing to do with the hub3 imo, I've tested for numerous of things as described in the virgin web site.
Reset's and a couple of other things and didn't solve it.  
Comes and goes and when I do have signal my ping is way above the normal (Tested in different applications and games)
Don't really know what to do atm...issues.png

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Alessandro Volta
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Message 4 of 17
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Re: Intermittent ethernet/wireless connection

What are the issues you’re experiencing?


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Message 5 of 17
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Re: Intermittent ethernet/wireless connection

I am constantly losing connection. It took three reloads just to be able to open this webpage and post a reply. I will open a tab on my browser and the no internet signal will come up, takes a few seconds and it finally loads. It is a nightmare to watch any videos, I don't have a steady connection. I have contacted customer support and after waiting one hour and a half to speak to someone I was told to wait it out... I'm on the 100MBPs package, and cant even do a google search properly. I don't know why this is happening. 

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Alessandro Volta
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Message 6 of 17
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Re: Intermittent ethernet/wireless connection

Can you set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.

Then

 

Can you please

Type 192.168.0.1 (192.168.100.1 in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Message 7 of 17
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Re: Intermittent ethernet/wireless connection

 

I have set up ThinkBroadband Quality monitor on the 27/10 and it continuously shows 100% packet loss. Here's the link for the live Graph:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/5831b1b71512da3b5256a19c686a5f5561... 

Here's my downstream data from the hub 3.0

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13630000000.937256 qam29
22030000000.738256 qam9
32110000000.438256 qam10
42190000000.538256 qam11
52270000000.537256 qam12
6235000000037256 qam13
7243000000-0.537256 qam14
82510000000.237256 qam15
92590000000.937256 qam16
102670000000.737256 qam17
112750000000.738256 qam18
122830000001.238256 qam19
132910000001.538256 qam20
142990000001.537256 qam21
153070000001.738256 qam22
163150000001.738256 qam23
173230000001.938256 qam24
18331000000237256 qam25
193390000001.937256 qam26
203470000001.237256 qam27
213550000000.738256 qam28
223710000001.238256 qam30
233790000001.438256 qam31
243870000001.437256 qam32



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked37.6260180192
2Locked38.61175759579
3Locked38.9800053929
4Locked38.6551257864
5Locked37.6588257257
6Locked37.6671257050
7Locked37.6665459490
8Locked37.6887955740
9Locked37.6554561661
10Locked37.6461862247
11Locked38.6502963396
12Locked38.6530563529
13Locked38.6482963508
14Locked37.6497268980
15Locked38.6818769479
16Locked38.6908171169
17Locked38.6867170755
18Locked37.6704686041
19Locked37.6556091823
20Locked37.6522096434
21Locked38.6520295254
22Locked38.6424096731
23Locked38.6810587518
24Locked37.6596090351

 

The upstream:

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1603000004.075512064 qam9
2394000003.775512064 qam12
3462000003.925512064 qam11
4537000004.075512064 qam10



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

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Message 8 of 17
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Re: Intermittent ethernet/wireless connection

Could fit everything in the previous reply so here is the Network log from the hub 3.0:

Network Log

Time Priority Description

30/10/2020 18:03:36Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:33criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:33Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:30criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:30criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:24Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:20Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:20criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:19Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:19criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:9Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:9criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/10/2020 18:03:8Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Is the link for the live graph okay?

Thank you for trying to help! Really desperate here!!

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Alessandro Volta
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Message 9 of 17
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Re: Intermittent ethernet/wireless connection

Live graph link is OK.

It is showing 100% packet loss, this normally and indication that the Hub isn't responding to Pings.

Can you go into the Hub 3 Settings and set up the Hub Firewall as shown below.

Hub-3-Firewall

 

 

***********************************************************************************************************************************

Mike Robinson
Semi-Retired Aircraft Engineer & Computer Based Training and Learning Designer for many of the world's Military Arms.

My Broadband Ping - 26_Aug_2020
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Message 10 of 17
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Re: Intermittent ethernet/wireless connection

My hub was in modem mode so I couldn't find these settings. After changing it to router mode it is the same as your pictures, didn't have to change anything. 

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