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krentz
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Message 11 of 14
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Re: Intermittent disconnections

Hey, thanks for getting back to me. I've checked and yes, the power levels are still roughly the same (+/- 0.1-0.3dBmV) both for the upstream and downstream.

I've noticed whenever the connection drops, when it re-establishes connection the pre- and post-RS errors are wiped and in some cases the channels are on a different frequency, perhaps because it has to renegotiate the connection, but the power levels of each channel are roughly within the same parameters. FWIW the error counts are generally quite small and usually only pre-RS.

There are no area-level faults recorded against my account on the online service status checker, nor on the automated service status number (whether I check for known faults or run a check myself directly).

I've used the online checker a few times before, it will record that there is a fault while my connection drops and potentially prompt us to book an engineer appointment, but while it's running it claims there are no issues. I believe there was an area-level outage in the past that was recorded there once that lasted for a few hours, but for the most part it comes back in the green.

Reckon I'm better off trying to book an appointment or should I wait until I'm outside the fault window to reduce the risk of cancellation or miscommunication?

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jbrennand
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Message 12 of 14
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Re: Intermittent disconnections

Try it... but they are usually auto cancelled if the issue is still live. You could find you can book it for a few days hence and then the issue is resolved so it does go ahead and you have saved some time.

--------------------
John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
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krentz
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Message 13 of 14
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Re: Intermittent disconnections

I just thought I would post an update, as I all too often run across posts online that describe issues similar to what I'm having only for the OP to vanish into obscurity never to be heard from again.

Since the last time I posted on the topic, not only have I had almost no disconnections but I have had almost no downtime as well, which mirrors the experience I had in the first couple of months after signing up. I elected not to pursue the issue with the power levels as whatever VM have addressed on their end seems to have been sufficient to resolve the problem, at least for now (touch wood)!

So many thanks to everyone for their helpful suggestions.

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Martin_N
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Message 14 of 14
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Re: Intermittent disconnections

We're glad to hear this all seems to be working okay now krentz. 

Please do reach out if you need any future assistance.

^Martin

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