Hello,My connection has been patchy, at best, since summer 2020. Network drops, speeds no better than PSTN, some devices working fine while others cannot access the network at all for hours a day. There is no clear pattern either in terms of devices or speeds - some days my laptop work just fine but my flatmate's doesnt, some days it is the reverse. Only thing I have noticed is that it happens mostly around peak hours so I assume it is a capacity issue.
-No, I have restarted my router and called multiple times before. Hasnt worked, and I cant get through to tech support
-Yes, I even upgraded to a higher speed, hasnt helped one bit and it is only a waste of my money (£64!)
-Yes, my work relies on this connection so it is quite urgent to finally solve this
So my question is, how can this be solved? Is VM doing anything to solve this and justify all this money I pay them every month for a service that has been worse than mobile broadband for months?