Hello!
It seems absolutely impossible to contact anyone at virgin media and I'm sick of the automated calls and silly step by step guide telling to to turn my router off and on again, because I've done that several times over the past few months and were still having the same issue!
Our wifi connection is intermittent. It seems to keep kicking devices off randomly, or sometimes when you are still connected it just doesn't work well enough to do things like have a video call, as today I just have not been able to get them to work at it keeps cutting out!
Please help, this has been driving me mad for months and there is no way of actually talking to a real person to get this sorted!!
We have tried doing everything I can find on the help websites. I’ve checked my area for any outages, I’ve reset the hub so many times, I’ve factory reset it, I’ve check all the wires are firmly plugged in, I’ve called the automated help line that runs its tests and does nothing, it just isn’t working properly, and the services Virgin media have for sorting problems are so frustrating when it’s all automated and online telling you to do the same thing that you’ve already tried!
Please someone who actually knows what they’re talking about and isn’t a robot help me!
