Intermittent connection loss

[cc1805]

Hi 

Since the start of the year (at least) I have been getting intermittent connection loss on ALL devices. These are happening EVERY DAY at SPECIFIC times around 4am 12pm and 8pm WITHOUT FAIL and occassionally there are more throughout the day 

16/3/22

4/3/22

14/2/22

5/2/22

25/1/22

9/1/22

4/1/22

Just picking random days over past 3 months to show the trend. No idea why it's happening, all connection tests say everything's "ok", resetting no help. 4am not a peak period either so can't really blame overutilisation or anything. I think probably need a new hub? (Super hub 2ac?)

Any help appreciated. Thanks

[cc1805]

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	47.5	5120	64 qam	3
2	39400000	46.5	5120	64 qam	4
3	53700000	48.3	5120	64 qam	2
4	32600000	45.8	5120	64 qam	5

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

From what I understand SYNC Timing Synchronization failure and RCS Partial Service are errors with the connection to the CMTS. THIS IS NOT AN ISSUE ON MY SIDE?? And apparently, according to multiple "helpful" people, there's no issues, when clearly, there are! Otherwise I wouldn't be losing connection multiple times a day!!!! FIX IT