For the past few days I am facing intermittent internet connection, as well as when it's there it is extremely slow. My package is 350Mbps download, 38Mbps upload. Best I was getting recently was 30-150Mbps download and 6Mbps upload.
I am working from home, and intermittent connection does NOT help and is unacceptable. Everything has been perfectly fine until about 2 weeks ago when I noticed slowness, and recently internet dropping completely.
Service status for my area shows no faults, and running a test doesn't show any faults either.
3 attempts to post this......
Price will be going up by 3.50 next month but so far this service is worth nothing, let alone the price increase.
I use Hub 3 in modem mode and using own Asus router. No config changes were made since initial installation of it about 6 months ago. My desktop runs on Cat6e Ethernet cable reporting 1Gbps connection to the router. Mobiles and Mac run on WiFi 5Ghz, some utilising WiFi 6. Issue occurs on all of them. I have already factory reset both Asus router and Hub3, as well as restarted both multiple times a day.
Are these issues only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection related?
And what are the various Hub lights showing/doing when this happens?
Also post the Downstream and Upstream Hub data
-------------------- John --------------------
I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones.
As I have already mentioned, both wired and wireless are completely losing connection. And my router reports that it's unable to connect to the internet.
I have also already mentioned that vm hub3 is in modem mode as I use own router (RT-AX92U) that is much better and offers WiFi6. I can't tell what lights are on hub as it sits outside of view. But as I have just mentioned, things been perfectly fine until about 2 weeks ago and only getting worse.
I have also already tested hub3 in typical router mode and that was losing connection too. Based on the errors I see in network log tab, I would go with an actual fault somewhere on the line.
Seems like I wasn't far off the truth. Fault was indeed on the line. More specifically, for some reason the coax cable became faulty. Or maybe with the connector that comes out of my wall, as apart from replacing the cable, I have also cleaned up the connector from the wall in a little white VM labeled box with phone line connector.
After doing the above I have rebooted both VM hub and my asus router again and things are back to normal.