Hi
Area reference 07 (BS34 7BT Bristol)
For the past few days I am facing intermittent internet connection, as well as when it's there it is extremely slow. My package is 350Mbps download, 38Mbps upload. Best I was getting recently was 30-150Mbps download and 6Mbps upload.
I am working from home, and intermittent connection does NOT help and is unacceptable. Everything has been perfectly fine until about 2 weeks ago when I noticed slowness, and recently internet dropping completely.
Service status for my area shows no faults, and running a test doesn't show any faults either.
3 attempts to post this......
Price will be going up by 3.50 next month but so far this service is worth nothing, let alone the price increase.
I use Hub 3 in modem mode and using own Asus router. No config changes were made since initial installation of it about 6 months ago. My desktop runs on Cat6e Ethernet cable reporting 1Gbps connection to the router. Mobiles and Mac run on WiFi 5Ghz, some utilising WiFi 6. Issue occurs on all of them. I have already factory reset both Asus router and Hub3, as well as restarted both multiple times a day.
And this is 350Mbps according to VM:
