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Intermittent broadband

Meltonmaidenuk
Joining in

Had intermittent internet since July, complained but still no resolution to the issue. I received a letter saying it can take 28 days to resolve complaints. No sign of the issue being fixed so I'm looking at other providers. Any suggestions please

Claire 

2 REPLIES 2

jbrennand
Very Insightful Person
Very Insightful Person

Is it a "known issue" - being worked on - try the “free & automated” Service Status number - 0800 561 0061 - which usually gives the most up to date info. and tells you of more local issues and fix estimates, down to street cab/ postcode level.

If not, can you tell us in more detail what the issues are?

Also, are they only evident on wifi connections or do you see them at the same times on devices connected on ethernet cables? If you don't know, can you check to help diagnose whether it is just a wifi issue or it could be network connection/Hub related?

What Hub model is it? What are the various Hub lights showing/doing when this happens if a Hub3 is the base light a steady white(ish) or flashing green?


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John
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I do not work for VM. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's & TP-Link Archer C64 WAP. On Volt 350Mbps, Talk Anytime Phone, x2 Mobile SIM only iPhones.

Matthew_ML
Forum Team
Forum Team

Hey Meltonmaideuk, thank you for reaching out and I am so sorry to hear this, also a warm welcome to the community I am so sorry to hear this.

I am going to send you a PM so we can take a look. Cheers 

Matt - Forum Team


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