Intermittent broadband

[MylesVM]

Hi All,

For the past week broadband speeds have been slow. I powered off router and back on multiple times through-out the week but still same; Did a factory reset but no avail. All cables plugged in and Hub4 has solid white light meaning ok. No issues in the area according to online checks and when did hub test it came back ok. This happens across all household devices

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

25	331000000	3.3	37.4	QAM256	25
1	139000000	5.5	38.6	QAM256	1
2	147000000	5.7	38.6	QAM256	2
3	155000000	5.9	39	QAM256	3
4	163000000	5.5	39	QAM256	4
5	171000000	5.1	38.6	QAM256	5
6	179000000	4.9	39	QAM256	6
7	187000000	4.7	38.6	QAM256	7
8	195000000	4.6	38.6	QAM256	8
9	203000000	4.1	38.6	QAM256	9
10	211000000	3.8	39	QAM256	10
11	219000000	3.7	38.6	QAM256	11
12	227000000	3.5	38.6	QAM256	12
13	235000000	3.2	37.6	QAM256	13
14	243000000	3.3	37.6	QAM256	14
15	251000000	3.4	37.4	QAM256	15
16	259000000	3.6	38.6	QAM256	16
17	267000000	3.7	37.6	QAM256	17
18	275000000	3.5	37.4	QAM256	18
19	283000000	2.6	37.4	QAM256	19
20	291000000	2.1	37.6	QAM256	20
21	299000000	1.8	37.4	QAM256	21
22	307000000	2.6	37.6	QAM256	22
23	315000000	3.3	37.6	QAM256	23
24	323000000	3.5	37.4	QAM256	24
26	339000000	2.5	37.4	QAM256	26
27	347000000	2.5	37.6	QAM256	27
28	355000000	2.5	37.4	QAM256	28
29	363000000	2.4	37.4	QAM256	29
30	371000000	2.6	37.6	QAM256	30
31	379000000	2.3	37.6	QAM256	31

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	37.355988	0	0
1	Locked	38.605377	0	0
2	Locked	38.605377	0	0
3	Locked	38.983261	0	0
4	Locked	38.983261	0	0
5	Locked	38.605377	0	0
6	Locked	38.983261	0	0
7	Locked	38.605377	0	0
8	Locked	38.605377	0	0
9	Locked	38.605377	0	0
10	Locked	38.983261	0	0
11	Locked	38.605377	0	0
12	Locked	38.605377	0	0
13	Locked	37.636276	0	0
14	Locked	37.636276	0	0
15	Locked	37.355988	0	0
16	Locked	38.605377	0	0
17	Locked	37.636276	0	0
18	Locked	37.355988	0	0
19	Locked	37.355988	0	0
20	Locked	37.636276	0	0
21	Locked	37.355988	0	0
22	Locked	37.636276	0	0
23	Locked	37.636276	0	0
24	Locked	37.355988	0	0
26	Locked	37.355988	0	0
27	Locked	37.636276	0	0
28	Locked	37.355988	0	0
29	Locked	37.355988	0	0
30	Locked	37.636276	0	0
31	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

39

-2.6

41133197

46

 

BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6c39b3400690289712ee8dca420606047...

[japitts]

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.

[MylesVM]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	41	5120 KSym/sec	64QAM	3
2	23600000	39.5	5120 KSym/sec	64QAM	5
3	30100000	40	5120 KSym/sec	64QAM	4
4	43100000	41.5	5120 KSym/sec	64QAM	2
5	49600000	42.5	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	0	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0
5	US_TYPE_STDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

37.0

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

0

0

Network Log

Time Priority Description

Thu 01/01/1970 00:01:26	3	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 08:37:16	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 08:37:33	6	SW Download INIT - Via Config file 873254k;fg87dsfd;kfoA,.iy
Sat 04/02/2023 08:37:35	6	US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 08:38:45	6	SW download Successful - Via Config file
Sat 04/02/2023 08:41:09	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 08:41:24	6	US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 11:09:46	6	CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[MylesVM]

Sat 04/02/2023 17:56:23	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 17:56:39	5	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 17:56:39	6	US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[MylesVM]

Sat 04/02/2023 22:44:12 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat 04/02/2023 22:44:27 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat 04/02/2023 22:44:27 6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat 04/02/2023 23:55:56 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sun 05/02/2023 05:13:40 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[MylesVM]

Network Log

Time Priority Description

Sun Feb 5 10:31:13 2023	5	MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Feb 5 10:31:29 2023	5	DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Feb 5 10:31:29 2023	6	US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

[Adduxi]

The stats look to be okay, but your BQM is horrendous.  Looks like a possible local area fault?

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

[MylesVM]

Just noticed some pre RS errors; checked the area for faults but came back ok. Not sure what else to do. Aside from have a VM member on here to send someone out to the area

 

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25	Locked	37.636276	0	0
1	Locked	38.983261	0	0
2	Locked	38.605377	0	0
3	Locked	38.605377	0	0
4	Locked	38.605377	0	0
5	Locked	38.605377	3	0
6	Locked	38.605377	0	0
7	Locked	38.605377	0	0
8	Locked	38.983261	0	0
9	Locked	38.983261	0	0
10	Locked	38.983261	0	0
11	Locked	38.983261	0	0
12	Locked	38.605377	0	0
13	Locked	37.636276	0	0
14	Locked	37.636276	0	0
15	Locked	37.636276	0	0
16	Locked	37.636276	0	0
17	Locked	37.636276	0	0
18	Locked	37.355988	0	0
19	Locked	37.355988	0	0
20	Locked	37.355988	0	0
21	Locked	37.355988	0	0
22	Locked	37.636276	0	0
23	Locked	37.636276	0	0
24	Locked	37.355988	0	0
26	Locked	37.355988	0	0
27	Locked	37.636276	0	0
28	Locked	37.355988	7	0
29	Locked	37.355988	0	0
30	Locked	37.636276	0	0
31	Locked	37.636276	0	0

[Adduxi]

PreRS errors can be safely ignored, as they are corrected by the modem.  If it was PostRS errors, then that would need to be checked.

[MylesVM]

FAO VM staff...

I'm still having drop outs, came home from work and no Internet at all. Devices both ethernet and wireless down and gateway couldn't be pinged 

Tried multiple reboots but no success so did a reset and was able to get back on however still intermittent 

Stats look ok but BQM is all over the show. Please can engineer be sent out to WN6 0HQ area as even though Service status returns no faults there is clearly an evident fault in the area