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MylesVM
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Intermittent broadband

Hi All,

For the past week broadband speeds have been slow. I powered off router and back on multiple times through-out the week but still same; Did a factory reset but no avail. All cables plugged in and Hub4 has solid white light meaning ok. No issues in the area according to online checks and when did hub test it came back ok. This happens across all household devices

MylesVM_0-1675513614737.png

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253310000003.337.4QAM25625
11390000005.538.6QAM2561
21470000005.738.6QAM2562
31550000005.939QAM2563
41630000005.539QAM2564
51710000005.138.6QAM2565
61790000004.939QAM2566
71870000004.738.6QAM2567
81950000004.638.6QAM2568
92030000004.138.6QAM2569
102110000003.839QAM25610
112190000003.738.6QAM25611
122270000003.538.6QAM25612
132350000003.237.6QAM25613
142430000003.337.6QAM25614
152510000003.437.4QAM25615
162590000003.638.6QAM25616
172670000003.737.6QAM25617
182750000003.537.4QAM25618
192830000002.637.4QAM25619
202910000002.137.6QAM25620
212990000001.837.4QAM25621
223070000002.637.6QAM25622
233150000003.337.6QAM25623
243230000003.537.4QAM25624
263390000002.537.4QAM25626
273470000002.537.6QAM25627
283550000002.537.4QAM25628
293630000002.437.4QAM25629
303710000002.637.6QAM25630
313790000002.337.6QAM25631

 

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked37.35598800
1Locked38.60537700
2Locked38.60537700
3Locked38.98326100
4Locked38.98326100
5Locked38.60537700
6Locked38.98326100
7Locked38.60537700
8Locked38.60537700
9Locked38.60537700
10Locked38.98326100
11Locked38.60537700
12Locked38.60537700
13Locked37.63627600
14Locked37.63627600
15Locked37.35598800
16Locked38.60537700
17Locked37.63627600
18Locked37.35598800
19Locked37.35598800
20Locked37.63627600
21Locked37.35598800
22Locked37.63627600
23Locked37.63627600
24Locked37.35598800
26Locked37.35598800
27Locked37.63627600
28Locked37.35598800
29Locked37.35598800
30Locked37.63627600
31Locked37.63627600

 

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159964K1880QAM4096759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159Locked39-2.64113319746

 

BQM:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c6c39b3400690289712ee8dca420606047...

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japitts
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Re: Intermittent broadband

1: Let's get all your modem stats.. Goto to http://192.168.0.1 (or http://192.168.100.1 - if in modem mode) but don't log in. Click on "router status", and copy & paste the data from each of the tabs.

2: If you haven't already, please setup a Broadband Quality Monitor and post a link to your live graph. It monitors your connection 24/7 and provides excellent diagnosis of any underlying issues.

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MylesVM
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Re: Intermittent broadband

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

136600000415120 KSym/sec64QAM3
22360000039.55120 KSym/sec64QAM5
330100000405120 KSym/sec64QAM4
44310000041.55120 KSym/sec64QAM2
54960000042.55120 KSym/sec64QAM1



3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1US_TYPE_STDMA0000
2US_TYPE_STDMA0000
3US_TYPE_STDMA0000
4US_TYPE_STDMA0000
5US_TYPE_STDMA0000



3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation
610.037.02KQAM8


3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts
6OFDMA20053.900

 

Network Log

Time Priority Description
Thu 01/01/1970 00:01:263No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 08:37:165MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 08:37:336SW Download INIT - Via Config file 873254k;fg87dsfd;kfoA,.iy
Sat 04/02/2023 08:37:356US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 08:38:456SW download Successful - Via Config file
Sat 04/02/2023 08:41:095MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 08:41:246US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 11:09:466CM-STATUS message sent. Event Type Code: 23; Chan ID: 159; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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MylesVM
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Re: Intermittent broadband

Sat 04/02/2023 17:56:235MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 17:56:395DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sat 04/02/2023 17:56:396US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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MylesVM
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Re: Intermittent broadband

Sat 04/02/2023 22:44:12 5 MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat 04/02/2023 22:44:27 5 DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat 04/02/2023 22:44:27 6 US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sat 04/02/2023 23:55:56 6 CM-STATUS message sent. Event Type Code: 5; Chan ID: 31; DSID: N/A; MAC Addr: N/A; OFDM/OFDMA Profile ID: N/A.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

Sun 05/02/2023 05:13:40 3 No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;

 

 

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MylesVM
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Re: Intermittent broadband

Network Log

Time Priority Description

Sun Feb 5 10:31:13 20235MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Feb 5 10:31:29 20235DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Sun Feb 5 10:31:29 20236US profile assignment change. US Chan ID: 6; Previous Profile: ; New Profile: 11.;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Adduxi
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Message 7 of 11
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Re: Intermittent broadband

The stats look to be okay, but your BQM is horrendous.  Looks like a possible local area fault?

Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page.

 

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MylesVM
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Message 8 of 11
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Re: Intermittent broadband

Just noticed some pre RS errors; checked the area for faults but came back ok. Not sure what else to do. Aside from have a VM member on here to send someone out to the area

 

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked37.63627600
1Locked38.98326100
2Locked38.60537700
3Locked38.60537700
4Locked38.60537700
5Locked38.60537730
6Locked38.60537700
7Locked38.60537700
8Locked38.98326100
9Locked38.98326100
10Locked38.98326100
11Locked38.98326100
12Locked38.60537700
13Locked37.63627600
14Locked37.63627600
15Locked37.63627600
16Locked37.63627600
17Locked37.63627600
18Locked37.35598800
19Locked37.35598800
20Locked37.35598800
21Locked37.35598800
22Locked37.63627600
23Locked37.63627600
24Locked37.35598800
26Locked37.35598800
27Locked37.63627600
28Locked37.35598870
29Locked37.35598800
30Locked37.63627600
31Locked37.63627600
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Message 9 of 11
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Re: Intermittent broadband

PreRS errors can be safely ignored, as they are corrected by the modem.  If it was PostRS errors, then that would need to be checked.

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MylesVM
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Message 10 of 11
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Re: Intermittent broadband

FAO VM staff...

I'm still having drop outs, came home from work and no Internet at all. Devices both ethernet and wireless down and gateway couldn't be pinged 

Tried multiple reboots but no success so did a reset and was able to get back on however still intermittent 

Stats look ok but BQM is all over the show. Please can engineer be sent out to WN6 0HQ area as even though Service status returns no faults there is clearly an evident fault in the area 

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